Joe booked the house for May 16-19, 2024.
According to Airbnb, three people were staying, him, his wife and a two-year old.
Even with many interventions, the dishwasher hasn’t worked since we got the house. The dishwasher is not listed as an amenity.
On the 16th, Joe emailed me and states the dishwasher doesn’t work, he would like it fixed by the next morning, if not he needs a partial refund (no amount requested) or he wants to cancel the rest of the nights.
I offered him $30 as a partial refund and gave him extra 90 minutes to check out if so chose.
He left with the suggestion that we put a very big sign on the dishwasher that says it doesn’t work so it can be seen in the picture. 😞
Honestly, I know both of us were assuming I would return his money for the cancelled nights. However, I said he could leave if he wants to but didn’t say I would return his money. I imagine the return of money is Airbnb’s prevue.
Airbnb said they will remove a bad review because the dishwasher wasn’t listed as an amenity, but that was when I was still assuming I would return his money.
I would appreciate your perspectives. I am conflicted for a number of reasons.
Should I return the money? (2/3 of what I received)
What if I return the money and he still writes a bad review?
