Chuo Ward, Fukuoka
LONG STAY - Peaceful GARDEN APT @ Ohori Park Area
On Jul. 31, which was yesterday, I have requested for reservation on the above house.
I was waiting to receive the confirmation page for over 30 min and it kept making me wait and wait,
so I thought it's not going to be confirmd, and booked another house and got a condirmation reply asap.
About 30 min. later, I have found out that I have booked two places and the other is the above house which I did not get a reply quick enough.
so, I have requested for cancelation immidaitely and it was done, but cancellation fee was deducted from my credit card, which is 68346 KR won ($60.00 approx.)
My traveling date will be 22nd Jul. which is 3 weeks from now and whithin one month period.
It is not legal to chrage cancellation fee when the reservation was made by double booking because of the late reply and slow turning of the confirmation page.
And there is no online feedback or enquiry to the person in charge of airbnb.
Please get back to me with reply.
From Cristal Chae
Email : cristal3232@hanmail.net
