Are guests able to do laundry at your property?

[Paula]

Hello everyone✨

I hope the start of fall/spring is shaping up beautifully in your area! 🍃/🍂

For many guests, having access to laundry facilities might be an important aspect of their stay, though this need often varies depending on the location and the nature of their trip.

Are guests able to do laundry at your property? If so, do you provide cleaning supplies, such as laundry detergent? If you don’t offer this service, I’d love to hear your reasons in the comments.

I look forward to hearing about your experiences!

[Bronwyn100]

Yes. I offer a washing machine, laundry powder and a dryer at no extra charge. 

[Paula]

Hello @Bronwyn100, thank you so much for sharing your experience!

Do guests usually do laundry during their stays?

Regards.

[Bronwyn100]

Often if they have young children and stay more than 3 nights. 

[Kev3619]

Same experience with our unit.

[Angela3989]

Yes we have a washer and dryer available for guests use in the basement, along with detergent, softener and bleach. Most guests don't use it, however a few have - mostly those who stayed a bit longer than average. The machines are Smart, so they sends me a message when a cycle is completed and that helps to keep tabs on usage. Overall I find it a perk that works out positively.

[Paula]

Hello @Angela3989, thank you so much for sharing. 

It makes sense that longer-staying guests would take advantage of it. Have you noticed any specific feedback from guests regarding the laundry facilities?

Regards,

[Kate2192]

Hi Angela

What brand of machine do you use please?  That's awesome being able to track usage!

Thanks
Kate

[Karen4131]

Hi @Paula 

When I first listed my property, I was quite anxious about how things would go since we don’t have a washing machine. We have a newly drilled well, 120 meters deep, providing drinking-quality water, but it has slightly elevated levels of iron and manganese, which can stain clothes when used for laundry.

Until we get a filtration system installed, we haven’t added a washing machine, and I’ve had to explain this to our guests, hoping it wouldn’t cause too much inconvenience or result in negative reviews.

How does one convey the charm of fetching water from our nearby lake in a bucket, heating it in a large pot, and then hand-washing clothes? 😊

We've tried to embrace the charm of "slow living" and expect that guests booking our place are nature lovers who appreciate this vibe. We do provide organic laundry detergent for hand washing that’s safe for the environment and the surrounding water.

So far, this approach has exceeded our expectations! I was particularly worried when hosting guests with babies, but they’ve all been happy with the experience so far, and we’re crossing our fingers that it continues this way until we’ve installed the filter and purchased a washing machine. 😊

Best,

Karen

[Paula]

Hi @Karen4131 😊

I love your sustainable approach! I would definitely enjoy staying in a place that cares about the environment—congratulations on that! Do you include some of these specifications in your listing description, or how do you communicate this with your guests?

Looking forward to reading your answer.

Best,

[Karen4131]

Hi @Paula  I've been considering going 'all in' on how we think about sustainability in my description, but actually, we don't mention much about it, apart from the fact that the shampoo is organic 🙂 Maybe we should start focusing more on it, as it is something that matters a lot to us (and potentially to our guests), and it's something we've considered at almost every level.

For example, with laundry, I mention it in my welcome email and in the information materials that are ready for the guests.

In the future, we plan to get a washing machine, and then we can mention that the electricity is from wind energy. This is a choice you can make with your electricity provider in Sweden.

But climate and sustainability are huge issues, and I imagine they affect many Airbnb hosts around the world... Maybe it's a theme? 😉

- Karen

[Paula]

Hi @Karen4131 😊

I completely agree—sustainability is a trending topic that affects us all, and it would be a good option incorporating more of it into your description.

It's an important theme, and I’m taking notes here to bring it into future conversations in the community.

Thank you so much for sharing your experience! 🌟

[Willene1]

@Karen3141 

You put a positive spin on it and turned a negative in a positive!   That’s awesome. You handled that perfectly. Nice job!

[Zheng49]

We don't provide laundry on the premises, and it's not listed in the amenities. Mostly because our washer/dryer is not in shared spaces and also due to hygiene concerns. Our maximum stay duration is 25 days. 

Regardless of that, guests often ask if we offer laundry after the first week or so. 

There are coin laundry in the area, but they are not within walking distance.

I feel like providing laundry on the premises is an important amenity for people staying past a week or so, but because we offer budget stays (around 1/3 - 1/2 the price of a hotel), we can get away with it. One way or another, our guests have been able to get around this issue. Also, most people book for less than 2 weeks (probably due to the lack of laundry on-site).

[Paula]

Hi @Zheng49,

That’s interesting—thank you for sharing your experience! Do you know if your approach is common in the Toronto area? Given the size of the city and the variety of properties, many hosts might prefer guests to use nearby coin laundry facilities or find alternative solutions.

Keep us posted.