Hello all,
I have keyless entry to our outside apartment building door and the suite door which I change the codes to before each new guest. I always inform the guest when I accept the booking that I will be updating the codes prior to their check in. Then the day prior to check in I remind them I have updated the codes and they will be able to access this info from their Airbnb confirmation email under trip itinerary amd I ask them to confirm they have received this information.
I am not sure what is happening on the Airbnb side if they send a link for the check in instructions to the guests once booked? My concern is that the new guests are looking at the check instructions that are not yet updated with the new door codes. My guest checked in yesterday and couldn’t access the suite as he had looked at the check in instructions prior to me updating them and had the wrong code. My previous guest had not checked out until the day prior so I wait until they have checked out before I update the codes in case they need to access again.
This is the second time recently that this has happened and with the previous guest it was a few days prior she let me know she had received the link for the check in instructions but I had not yet updated the codes.
I have not had any problems before this in the 2 years we have been hosting so I feel there has been a recent change on the Airbnb side.
This is also a huge security breach that the new guest can access the check in instructions with the present guests door codes. All I can think is to go in and blank out the code once the guest has checked in but the guest may forget the code and want to access again to confirm it. Possibly I should not include door codes in the check in instructions and just send via inbox messages before check in.
I have contacted Airbnb support about this but while waiting for their response I would like to know how other hosts are coordinating their check in instructions and when the new guest should be able to access their instructions.
Thanks,
Alison
