Guest brought huge dog

[Malea11]

Have a guest staying at Airbnb our listing says no pets and they decided to bring a huge dog I wasn’t aware tell someone saw this huge dog and now I’m wondering what to do we absolutely do not want dogs here 

[Nandini11]

@Malea11 

If your listing clearly mentions “no pets allowed”, then the guest is violating your house rules.

I would suggest first messaging the guest politely through the Airbnb app and reminding them about the house rule.

Ask them to arrange alternative accommodation for the dog as pets are not permitted at your property.

Also make sure to keep all communication documented on Airbnb. If the guest refuses to cooperate, you can contact Airbnb Support and report that the guest has broken your house rules.

Since the rule was already mentioned in the listing, you are within your rights as a host to enforce it.

Keep me updated.

[Malea11]

Sense I am a new host when it asks in house rules that does show to the guests as well right because that’s where I have stated it . I also read a bit and a lot of people are saying you can’t do anything about a dog .

[Nandini11]

@Malea11 

I would rather suggest you to contact Airbnb Support Team and ask for their involvement in this case. 

[Christine2602]

@Malea11 

Bien sûr que vous pouvez faire quelque chose.

1 si vous pouvez prendre des photos ou des vidéos du chien.

2 envoyez un message sur la messagerie BNB et rappelez-lui les règles.

Demandez-lui de trouver un hébergement pour le chien.

3 prévenez BNB pour contrer toutes les représailles.

4

Vous pouvez au choix demander un supplément assez conséquent pour le ménage supplémentaire ou

Faire annuler la réservation Par BNB sans remboursement car il a enfreint le règlement intérieur et sans pénalité pour vous.

5 Quand vous lui laisserez un commentaire, n'oubliez pas de le mentionner et signalez le.

6 Si vous êtes en réservation instantanée, enlevez la 

Vous pourrez choisir vos invités et leur poser des questions. Notamment leur demander s'ils ont bien lu le règlement intérieur.

Bon courage.

_______________________________________________________________________
 
Google Translation added by Community Manager:  

Of course you can do something.

1. If possible, take photos or videos of the dog.
2. Send a message via BNB messaging and remind them of the house rules. Ask them to find alternative accommodation for the dog.
3. Notify BNB to protect yourself from any potential retaliation.
4.  

You can either request a substantial cleaning fee for the extra work, or
Have BNB cancel the reservation without refund, as they have broken the house rules, and without penalty for yourself.
5. When you leave a review, don’t forget to mention this incident and report it.
6. If you use Instant Book, turn it off.
You’ll be able to choose your guests and ask them questions, such as whether they’ve read the house rules.

Best of luck!
Christine
A cheerful attitude is contagious.

[Elisa]

Hi @Malea11 😊, 

I’m sorry this happened to you!

What did you decide to do after discussing it with the hosts?

Do you still need help with it?

Don’t hesitate to let me know.

[Malea11]

@Elisa Still thinking about what to do with the it I was waiting tell she gave me a review I feel like 

[Elisa]

Hi @Malea11 😊,

Thank you for letting me know!

Did you try reaching out to Customer Support as suggested by Nandini?

Any news about this situation?

[Borja59]

Hola Malea11, espero hayas podido solucionar el problema, pero para próximas veces o otros anfitriones con el mismo problema no tengamos miedo a advertir una vez a los huéspedes y si no se soluciona echar fuera de la casa inmediatamente a los huéspedes que no siguen las normas de nuestras casas.  

Espero que hayas podido solucionarlo,

Saludos

[Translation added by Community Manager] 

Hi @Malea11, I hope you were able to solve the problem, but for future occasions or other hosts with the same issue, let's not be afraid to warn guests once and, if it's not resolved, immediately kick out guests who don't follow the house rules.  

I hope you were able to resolve it.

Greetings