Guests left the stove on

[Maritini1]

Hello, the guests left leaving the electric stove on.I went to the house and saw it 4 days later.Some items melted and the house was in danger ,what can I do?

[Bronwyn100]

Same. Bread board caught alight and whole house smells of smoke. How do I get rid of the smell? 

[Debbie1371]

I have the same problem

The knobs on the cook top are in the front. Guests lean on the knobs and the cook top burners get turned on.

What I have done to avoid fires is take the knobs off. I show the guest the location of the knobs and explain the reason why. And ask them to remove them when done.

[Drew-and-Nicola0]

Try spraying a liquid product called Nok-Out and or place an ozone generator in the kitchen with the door closed over night. That should help.

[Helen3]

Which listing are you referring to @Maritini1 - your profile shows you are a guest not a host.

Why would you leave a property for four days before going to check on your property after a guest has checked out.

Thats so dangerous as they could have left the property open or as you have found put it at risk/damaged it.

What you do is take time stamped photographs and videos of the damage. Submit a claim for damage to the guest. Get quotes for repairs and send through the platform to the guest.

[Maggie633]

I would hold  housekeeping service responsible for this. 4 DAYS ?? 

Don’t your clean after check out ? 

[Helen3]

It's the hosts responsibility to ensure their cleaning team goes in promptly after a guests stay. @Maggie633 . Housekeeping will only go in when they are booked to do so. 

[Elisa]

Hi @Maritini1 😊,

Thank you so much for asking this question here!

I’m truly sorry about what happened to you.

Did our hosts help you better understand what to do in this situation?

Do you have any updates?

Don’t hesitate to let us know!

Warm regards, 🌻