Loss of superhost status

[Laura8142]

Frustrated that I had a guest leave a bad review because they got caught using drugs in my property and had to pay extra cleaning fees. After a huge argument with air bnb and grueling emails back and forth to have my home remediated I have now lost my superheat status which gets me less attention. Is there any way to fix this or is it just another fight with air bnb ?

[Helen3]

Have you tried to get the review removed as part of the retaliatory review policy @Laura8142 

[Laura8142]

How do I find that?

[Emilie · Accepted solution]

@Laura8142 You can simply contact the Support teams and explain why you believe this review should be removed, so they can take a look for you - www.airbnb.com/help/contact-us/

Let us know if you try, and how it goes 🙂

I hope this helps, 

Emilie

[Marie8425]

@Laura8142 

1 bad review doesn't usually lower your overall to that much lower then the 4.8 standard.

Your other listings are rated 5 overall but your review categories for those two listings have significant dings.

Those category issues do effect your overall Host rating, so even a 4 star review probably would of effected you.