Bhumika,
Did you get in touch with the relevant team on this issue? An updated message that is about 2 sentences max would be ideal and not the message below that is too long, confusing and provides a lot of unneeded information to guests. Guest confusion around this message is something I have to resolve as a host quite often and I, along with countless other hosts, would appreciate a more clear and concise message. Something like this would be great:
"Airbnb has partnered with Yale Access / August Home and your Host to make access to your rental easier. Your access code to the August Home lock is ####"
The current message is horrible:
"Airbnb has partnered with Yale Access / August Home and your Host to make access to your rental easier. Your Airbnb rental is equipped with a smart lock that gives you property access in two ways: first by simply entering an access code on a keypad or secondly if you prefer, by using our mobile application.
Your access code is 08843. Your access will be active for the duration of your stay: Fri, Sep 22, 2023 3:00 PM to Sun, Sep 24, 2023 11:00 AM.
We recommend guests download the August Home app. Instructions on downloading the app are available here - https://support.august.com/how-to-download-the-august-app-rJrU8C3b8.
Virtual keys offer better security and easier access. However, if you are not interested in virtual keys or you do not have a compatible smartphone, please contact your Airbnb Host to make alternative arrangements to access the property.
For further instructions on using your code, click here - https://support.august.com/airbnb-integration-faq-B1YAULkC_z."
I've never had a guest download the app and actually send a follow up message that clears up that they do not have to, but this is just more reading and would not be necessary if the yale/august automated message that you all send was better. Also, if the message was sent prior to check-in, instead right after a guests books, I think that would also be better.
I hope you all finally get this changed. I can't imagine there are any hosts out there that appreciate an extremely long and confusing message going out to their guests that likely creates more work for them.
Thanks for your time and consideration on this matter!
Elizabeth