No lock found message on AIRBNB

[Lizbeth85]

Hello we recently purchased the Schlage Century Encode Smart Wifi door locks and I can't get it to link with AIRBNB.

I press get started under connect your smart lock for smooth check ins, then connect and choosing SCHLAGE it buffers then it says NO LOCK FOUND-Make sure you have added a smart lock and check for connections issue. 

My lock works and is connected to WIFI but it won't link to AIRBNB. Please help. 

[Bhumika]

Hi @Lizbeth85 , thanks for sharing your issue! 

One of our hosts @Joan2709 shared a Help Centre article in a similar thread earlier. I am sharing it here as well to see if you've followed those recommended steps : 👉connect a smart lock to Airbnb👈

Have you also reached out to Customer support for the same? 

We look forward to hearing from you!

[Shady-Palms0]

Same issue here.   My lock works fine in the Schlage app but says no lock found with Airbnb.  

[Bhumika]

Hi @Lu196 @Shady-Palms0 , thank you for sharing that you're facing same issues. Have you also reached out to Schlage's customer support to receive more information on the issue? What did they recommend?

Regards,

Bhumika

[Shady-Palms0 · Accepted solution]

I talked to Airbnb support and they said this was a known issue.   It does look like it was resolved and now I was able to add the lock! 

[Marina2486]

Hi, same issue here.. how did you resolve the issue?

[Lu196]

Same issue here. Please let me know if you found the solution, please.