Not receiving email notifications for new events?

[Jigisha0]

I am not receiving email notifications for new events. The email notifications were working perfectly before, but starting today, I did not receive any. I did not change my email address or notification settings. The text messages are working fine, but not the email notifications. Does anybody know the solution? Thx

[Ann72]

@Jigisha0  Did your phone or your computer operating system update recently?  If it wasn't an update, check your settings, clear the cache, refresh the browser?  Otherwise I don't know what to say.  Sometimes notifications are glitchy.  

[Frances3077]

I have had the same problem . As it is a pop3 email service, caches etc would not be the issue. I even changed the contact email to a different one with still no success. Airbnb were as usual zero help . It looks very much like this is an airbnb issue. They have done something and probably have no idea of the knock on effect. 

[Lawrene0]

I have the same problem this week, @Jigisha0 . I haven't been concerned, as I am still receiving notifications by app and text, but I can see that it would be a huge problem for someone who relies on the emails. 

It is not fixed here yet. Last night I got a string of messages from a (happy -- thank goodness!) guest, and none came with an email notification. 

Only the promotions ("This week in Online Experiences") come by email...

[Lawrene0]

And as of this afternoon it is fixed, @Jigisha0 . At least here it is. Hope it's the same for you!

[Wendy117]

Unfortunately for me it has been broken for nearly 3 months.  I get an email but I do not get a text message on my phone for new events - initial booking requests or queries - the most critical communications  as if we don't answer they go somewhere else.  Interestingly, my co-hosts receive them, so I have now put it on them to tell me ASAP and I then go into my email to respond.  Glad to hear your issue as been resolved. @Jigisha0 @Lawrene0 @Frances3077 

[Lawrene0]

Ah! I don't have cohosts, @Wendy117 . Maybe it is that! Ugh, no fun for you. 

[Jigisha0]

Thanks for the responses everybody. I don't know if the email notifications are fixed now, because I did not get any new events today. I will try to report back tomorrow. It's funny because I receive promos and reminders from Airbnb in my email, just not the new event notifications. 

[Dave52]

@Jigisha0 Thank you for starting this conversation.  Yes I noticed the same as you and figured something is broken on airbnb's end, as I have not changed anything in my profile or settings.  Perhaps there is a way to start a trouble ticket or a moderator for this forum can report it to the techs?

[Wendy117]

@Lawrene0 @Jigisha0 @Dave52 @tI attempted to report to Airbnb in September.  Still broken in December peak time. So hard with multiple properties.

[Peter-and-Helly0]

I have the same issue, no emails at all while my co host still receive all notifications via emails . Can anyone of you pls share the way how to fix it?