Refund for Mouse/Roach infestation, 24/7 noise, lack of cleanliness, etc.

[Fayth4]

We have a significant mouse and roach infestation and the host and Airbnb are attempting to circumvent the refund policy for uninhabitable dwellings. If I could post photos, I would.

[Helen3]

Are you saying they are not accepting video/photographic evidence of the mice/roaches you have seen?

what's their basis for not offering a refund? 

[Fayth4]

I would like to know their basis too. They have none, Airbnb doesn't like to refund even when its fair. Truly bad host and truly bad customer service. I wish I could post them here to show you. I've filed a chargeback with my bank and am contacting an attorney tomorrow. I am also reporting the dwelling to Baltimore County's Housing Council

[Emilie]

Hi @Fayth4, 

I'm really sorry to hear your recent stay went poorly. Have you heard anything further from the Support team now, or do you need additional advice?

Looking forward to hearing from you 🙂

Thanks, 

Emilie

[Fayth4]

GREAT NEWS! They gave almost a full refund and gave some coupons for our next stay. It took a lot of talking to reps and diligence. 

[Emilie]

Thank you for keeping us updated @Fayth4, it's wonderful to hear that you there in the end 😃