Refund for Mouse/Roach infestation, 24/7 noise, lack of cleanliness, etc.

[Fayth4]

We have a significant mouse and roach infestation and the host and Airbnb are attempting to circumvent the refund policy for uninhabitable dwellings. If I could post photos, I would.

[Helen3]

Are you saying they are not accepting video/photographic evidence of the mice/roaches you have seen?

what's their basis for not offering a refund? 

[Fayth4]

I would like to know their basis too. They have none, Airbnb doesn't like to refund even when its fair. Truly bad host and truly bad customer service. I wish I could post them here to show you. I've filed a chargeback with my bank and am contacting an attorney tomorrow. I am also reporting the dwelling to Baltimore County's Housing Council