Security cameras

[Su100]

I was reading a few conversations and come across that if there is a dispute between the guest and the host, do we need to provide security footage? I didn’t install any security cameras. Please advise. Thank you.

[Elisa]

Hi @Su100 😊, 

Thank you for asking this question here!

What are your concerns on this topic?

I'm tagging a few hosts to see what advice they can share with you: @Dave-and-Deb0, @Guy991, @Tara0, @Frances3408 and @Robin4.

Warm regards 🌻,

[Dave-and-Deb0 · Accepted solution]

Hi @Su100,

While providing video evidence isn’t always required, it can be extremely helpful—especially when resolving disputes with Airbnb customer support. I recommend installing a couple of external cameras, as these can clearly show what happened in situations where it’s otherwise your word against the guest's.

That said, the importance of video evidence can vary depending on the nature of the issue you're experiencing.

It's also crucial to strictly follow Airbnb’s policies regarding surveillance devices. I've seen listings temporarily shut down due to complaints when the rules weren’t followed. Only external cameras are permitted—interior cameras are strictly prohibited, regardless of disclosure.

You can find Airbnb’s full guidelines on surveillance devices here:
https://www.airbnb.com/help/article/3061

All the best!