Two check in times appearing

[Victoria1564]

Hi I have set up my listing and under the check in time on the listing, under policies, it displays correctly.  When people receive booking in instructions they get conflicting times, one says 3pm one says 4pm I cannot find on the listing where the 3pm is coming from.  I have spent ages looking and have googled instructions etc and been on the help section - nothing works. 😞

[Emiel1]

@Victoria1564 

Do have setup a automatic message (scheduled messages) which is sent to guest, containg the wrong check-in time ?

[Victoria1564]

How can I find this please - they have sent a screen shot and its in the 'lock box' section which I cannot find? #emiel1

[Victoria1564]

How would I know this or find this out, they are getting a notification of the right and wrong time? Where could I find scheduled messages please? 

[Victoria1564]

My guest said it’s in the lockbox section? 

[Mike-And-Jane0]

@Victoria1564 tagging @Emiel1 so that he can help you find your scheduled message (I don't use these). 

[Emiel1]

@Victoria1564 

You maybe have set check-in instructions ?

How-do-i-add-checkin-instructions-to-my-listing

Or a scheduled message ?:

How-do-i-create-scheduled-messages-and-send-them-to-guests-automatically

Guide in the community regarding scheduled mesages by @Ann72 :

https://community.withairbnb.com/t5/Hosting/A-guide-to-using-Scheduled-Messages/m-p/1387268#M330281

[Ann72]

@Victoria1564  There are indeed two places where check-in time might appear.  One is the one you have found and set as 4 pm.  The other is under "Info for guests" - scroll down to "check-in instructions" and choose "edit" to see what you have there.  You should do the same thing on your phone app, because check-in instructions are not necessarily duplicated there from the desktop listing.