Good Morning -
Could a more seasoned host (or two) tell me if this is normal or not?
I will start by saying that, right now, on a general search of Playa del Carmen I can see my listing. However, the minute I choose one of the new categories - Beach or Beachfront - I am invisible. So I called and spoke to a very nice agent who tried hard to give me some support. He told to me switch off and switch back on my beachfront amenity (hasn’t that been patented as a support technique… Microsoft’s unplug it and plug it back in schtick??) and I am waiting the 24-48 hours it apparently takes for this change to take effect. Meanwhile they claim I am still listed under “beach”…but on the second page. Here’s the thing though, on a tablet and on a phone there is no second page.
Setting aside the fact that a request for 8 people to vacation for a week in November in Playa del Carmen, Mexico, seems to now encompass the entire map area of the Riviera Maya (although big empty pockets tell me that there are hosts being categorized out), when I search I am rewarded with over 420 listings. When I begin to scroll, however, I am provided only 312. At the bottom of the last scroll there is no second page option and so… my listing simply isn’t there. Same goes for my phone - 307 of 482 stays there, no second page, no listing of mine. In order to see my listing under the Beach category, I have to zoom in on the map and allow the system to search that exact area. So a guest literally has to decide to come to this exact part of Playa or I’m not visible? Am I only there for those who have a laptop or desktop handy - those of us sneaking a vacation search in on a work day?
I’m guessing this is in part a result of the new rollout (disaster) but I would be grateful to hear form any others since this tablet/phone thing may be old and everyone has just got used to that fact.
Katheirne
