Yale Airbnb Integration - Two locks in the same listing

[Chi-Ming0]

We have two Yale locks for our one Airbnb. Is there a way to have both be coordinated together to act as 2 locks in 1 because they are for the same Airbnb? We need Yale or Airbnb to resolve this issue because it’s not clear to guest which access code is for which door because they are getting two access codes but no clear descriptors for which door because the message is the same for two access codes.

The Airbnb integration can be left alone as is because it works.

I believe it should fall under Yale to figure out how to coordinate 2 locks as they both access the same Airbnb. Our rental has 2 Yale locks, front entrance and back entrance where we frequently have people parking in the back driveway or people traveling by foot coming in the front door.

Does that make sense?

If we are wrong, then can you please please work with Airbnb to figure out how to do this if one Airbnb have 2 Yale locks so we can provide guest a universal access code regardless of how many Yale locks?

[Bhumika]

Hi @Chi-Ming0 , this is a pretty unique question I've seen in the Community related to smart locks.

Have you reached out to either Airbnb Customer Support or Yale smart lock support to check if the integration works as you suggested above to provide a universal access code to guests?

[Chi-Ming0]

Thank you for reaching out to me!

I have reached out to the Airbnb Customer Support team regarding the integration with the Yale smart lock. Unfortunately, they informed me that they don’t currently have the capability to provide a universal access code for guests.

They acknowledged my concerns and assured me that my feedback is documented under case ID A27585985. They also mentioned, “But don't worry as I am working on passing my report regarding this and will make sure that the internal team will review it. I will make sure to convince them regarding this to make all our Hosts satisfied by using Airbnb.”

Thanks again!

Best,
Chi