I have discovered Airbnb * Hman3Xq8D2 Surry Hil charge for$351 on my bank statement. There are no bookings on my airbnb account.
Here is the reply from their security department:
I am a real person but unfortunately we don't make calls from my department.
We understand your concerns, but please rest assured that a full and thorough investigation has been carried out on the disputed charge. As outlined in the previous message, a refund cannot be issued in cases in which we believe a friend or family member who has access to your payment method has used it unintentionally.
Unfortunately, we're unable to release any information regarding the reservation or the user accounts involved without a formal request, such as a subpoena, from a government agency or law enforcement. If a government agency or law enforcement contact us regarding this issue, Airbnb will fully cooperate with their requests.
We again recommend getting in touch with anyone you may have given your credit card details to in the past. Additionally, we would suggest contacting any friends or relatives who have an Airbnb account that you have traveled with on Airbnb previously—if you added your payment credentials on another account and decided to save these credentials for future use, this could be what caused the unexpected charge."
I asked if they can tell me more then "we believe "
Followed by:
As I previously mentioned I will not be able to disclose this information.
From this point forward, the case will be considered as closed, and as further communication will not change the outcome of this case, we must respectfully disengage from further discussion.
Thank you for your understanding in this matter."
Is this crazy or what?