Host parent dies; cancellation picy? @catherine-powell

Sarah1485
Level 2
New York, NY

Host parent dies; cancellation picy? @catherine-powell

Hello.

If one of my parents dies and I'm unable to host (they're in another state), what is the cancellation policy for me?

Thank you,

Sarah @Catherine-Powell 

4 Replies 4
Angelica-Y-Jorge0
Level 10
Mazatlán, Mexico

@Sarah1485 I'm so sorry to read this has happened. I know how difficult it can be to lose a parent as I lost my mother. Sending lots of positive energy your way. Stay strong.

 

Here is the link to the host cancellation policy. I would call Airbnb and explain the situation to see if they can override any of the penalties due to the circumstances. I'm not sure if they will.

 

https://www.airbnb.com/help/article/990/as-a-host-what-penalties-apply-if-i-cancel-a-reservation-for...

Jorge

@Sarah1485 

I'd assume something like a death of a parent would be considered an extenuating circumstance - you should always contact Airbnb CS if you need to cancel, instead of cancelling thru the system to make sure no penalties apply and the reason for cancelling is recognized as an extenuating circumstance. 

 

https://www.airbnb.com/help/article/2022/can-a-host-cancel-a-reservation-without-adverse-consequence...

https://www.airbnb.com/help/article/1320/extenuating-circumstances-policy

https://www.airbnb.com/resources/hosting-homes/a/understanding-our-updated-extenuating-circumstances...


@Jessica-and-Henry0 wrote:

@Sarah1485 

I'd assume something like a death of a parent would be considered an extenuating circumstance - you should always contact Airbnb CS if you need to cancel, instead of cancelling thru the system to make sure no penalties apply and the reason for cancelling is recognized as an extenuating circumstance. 

 

https://www.airbnb.com/help/article/2022/can-a-host-cancel-a-reservation-without-adverse-consequence...

https://www.airbnb.com/help/article/1320/extenuating-circumstances-policy

https://www.airbnb.com/resources/hosting-homes/a/understanding-our-updated-extenuating-circumstances...https://www.myaccountaccess.one/


Thanks for that link. Appreciated.

Pablo629
Level 10
La Paz, Bolivia

dear @Sarah1485 . check the Airbnb extenuating circumstances policy:

 

https://www.airbnb.com.bo/help/article/1320/pol%C3%ADtica-de-causas-extenuantes?_set_bev_on_new_doma...

 

Saludos desde Bolivia 

Si ésta información fue de ayuda, dale un: "like/kudo". Acá abajo. Saludos