Watch out Hosts!!! Even if a Guest admits to damage they made, if it's not a small amount, Airbnb WILL NOT PAY YOU THE COST TO REPLACE/REPAIR!!!! They only want to give you like 15-25%. ALSO, DUE TO THE LACK OF THEIR TIMLINESS, THE COST (FROM THE CONTRACTOR) OF WHAT COULD HAVE BEEN THE LOWEST AT 3,915 (IF I SIGNED THAT DAY) WON'T EVEN RESPOND, DUE TO THE WISHY-WASHY AIRBNB. I HAD TO CALL IN ANOTHER CONTRACTOR AND THEY ONLY DO FULL JOBS, NOT JUST PART, SO THE COST TO FIX THE NICK IN MY KITCHEN CABINET SHE SHOWED ME IS NOW AT $12,437. AIRBNB WOULDN'T EVEN PAY THE LOW $3,915 (1ST DAY ESTIMATE GUARANTEE), THEN, IT WENT TO $5,4XX (FOR 30 DAYS), THEN GUARANTEED FOR 1 YR AT $5,836. I'M STUCK NOW, AS REFACING IS NEW & LOWE'S DOESN'T EVEN DO IT YET. AIRBNB ONLY WANTS TO PAY ME $1,459 (25%)!!! THEN THE FLOORING WITH A KNIFE DROPPING CAUSE A GOOD SLIT (AND SOME AT THE ISLAND WHERE THE GUEST WAS CHOPPING FOOD, EVERY DAY (NOW HAVING SMALLER SLASHES), AND THE ISLAND CHAIR HAD TO HAVE BEEN TILTED BY HER BOYFRIEND WATCHING HER CHOP & COOK, TO CAUSE DIGS/GOUGES IN MY FLOOR (around the chair), AS I HAVE CUSHIONS ON THE BOTTOM (it might have been the girl sitting on the edge, as she was probably 500-600 lbs), THEY ONLY WANT TO PAY THE 25% ($978), WHEN THE ESTIMATE TO COVER ALL THESE DIGS & GOUGES IN MY KITCHEN FLOOR IS $3,911. THEY WILL SCREW YOU OVER WHEN IT COMES TO DAMAGES THAT AFFECT THE PRICE OF YOUR HOME!!! I DID NOT SIGN UP TO FIND OUT AIRBNB IS LYING ABOUT COVERING DAMAGES UP TO $50K AND LET THEIR GUESTS IN, ONLY TO DE-VALUE MY HOUSE!!! I'VE LET THE OTHER DAMAGE GO...NICKS TO A DRESSER THAN NEVER EVER HAD ONE (THESE ARE BEDROOMS I DON'T EVEN USE). NEVER MARRIED & NO KIDS, AND REALTORS TELLING ME IT'S IN PRISTINE CONDITION COMPARED TO OTHER HOUSES. AIRBNB ALSO HAD A GLITCH PREVENTING ME FROM SUBMITTING THE CLAIM TIMELY. I CALLED AND MESSAGED DAILY AND MULTIPLE TIMES A DAY TELLING THEM TO TELL THEIR MGRS AND IT DEPT, ONLY TO BE IGNORED FOR OVER 1.5 MOS, TILL FINDING 1 LADY WHO SUBMITTED IT FOR ME. THEIR SITE'S NEXT BUTTON WAS GREYED OUT, AND I COULDN'T MOVE FORWARD. I KNOW I SENT IT ABOUT 20 SCREEN SHOTS, BUT IT TOOK FINALLY FINDING LORENA WITH A BRAIN TO SUBMIT THE CLAIM FOR ME. THEY TOLD ME IT WAS MY COMPUTER. I TRIED 3 COMPUTERS, WENT TO THE LIBRARY, TRIED 3 WEB BROWSERS, ONLY TO GET THE SAME RESULTS...SO AS TIME WAS TICKING BY, THE JOB JUST KEPT GETTING MORE PRICEY. AIRBNB DOESN'T CARE, BECAUSE THEY'RE NOT GOING TO PAY YOU FOR DAMAGES THAT ARE NOT JUST MINOR AMOUNTS. I'VE BEEN BATTLING FOR OVER 2 MOS. FINALLY A GUY TOLD ME OTHERS WERE HAVING THE SAME ISSUE, SO NOW THEIR TAKING CARE OF MY CLAIM...PAYING OUT ON THE SMALL DAMAGES, A 15% DEPR (OK...IT'S A SMALL AMOUNT), BUT REFUSING TO PAY ON THE TWO MAJOR ONES....EVEN AFTER THE GUEST POINTED IT OUT TO ME AND ADMITTED CAUSE!!!! THE SIZE OF THE NICK OUT OF MY KITCHEN CABINET MAY NOT BE BIG, BUT A BUYER WOULD DEMAND IT BE FIXED...AND THE COST OF THAT IS BIG!!! THAT'S WHERE AIRBNB GOES AGAINST THEIR WORD ON THEIR WEBSITE OF COVERAGE UP TO $50K / HOUSE. FALSE ADVERTISING, IS WHAT THAT IS!!!
