the corona virus is a burden for everyone, but the decision from Airbnb to invoke the extenuating circumstances policy is a not fair policy. The AirBnB Founders like to write a nice piece that we are all in this together!
and that AirBnB is not receiving any funds with the cancelation is off course not in the same degree!
Most Hosts are using the platform , not because of a hobby, but as a business.
We all have set up our specific terms and conditions to protect our business, AirBnB is handling as if they are the ones doing the actual work, but as they told a judge when being sued, they are only a platform..
when people make travel arrangements, they are making a financial commitment, and that is why people who travel (unless they have enough money to burn) get a travel insurance, in case something happens they will not loose all their money . the insurance will payout when they are not able to travel for a legitimate reason.
when they book, they are confronted with our strict 30 days cancelation policy, so it is not a surprise!
Now what airbnb is doing, making the travelers problem, the problem for the hosts who rely on the income from the hosting platform.
the travelers (again) are protected already!!
hosts can not insure themselves if guests are not able to arrive.
Airbnb should leave it up to the host incase the host do want to refund more than is required. now AirBnB is just being the boss over all of us...
In my opinion AirBnB is overstepping their authority, although we all signed up for their vague and ever changing terms and conditions, even if they were not in line with your own.
I have a cancelation which was paid out in full, on Sunday , but with the new conditions of Monday (received an e-mail about this in the afternoon) , this reservation would not be covered under the full refund!!
(should I claim this under the host guarantee instead??)
this is not the first time AirBnB is acting selfishly, during hurricanes in Florida , they like to advertise that they are the ones ( even in the news) to provide free stays for evacuees!!
but in reality the hosts are the ones who will cary this burden..(airbnb is just not charging a fee..!)
I have opened the last few hurricanes some of our homes open specifically for evacuees who are traveling with pets since they have the hardest time to find a place. AirBnB still likes to take credit for that!! NOT GOOD!!
I still have issues with a previous decision AirBnB made in my disadvantage, and they promised some one from legal would get back to me, never happened...
The corona virus is effecting all of us, but with the " so called help" from airbnb the scales are unfairly tipping over!!!
leaving the hosts becoming victims !!!..