Our 2022 Summer Release represents the biggest change to Airbnb in a decade. We’re introducing:

 

  • Airbnb Categories: A new way to search that makes it easy for guests to discover millions of homes they never knew existed

  • Split Stays: An innovative feature that pairs two listings when a guest searches for a longer stay

  • AirCover: The most comprehensive protection in travel, included for free with every stay

 

Get all the details on the Resource Center, and tell us: Will you be updating your listing for Airbnb Categories and Split Stays? How will you update it?

902 Replies

Re: Airbnb 2022 Summer Release: What you need to know

in
Cornville, AZ
Level 10

I've been hosting almost 10 years, an lost my job overnight with no explaination. 

Re: Airbnb 2022 Summer Release: What you need to know

in
Rochester, NY
Level 2

How about this: revert the update or else your company is going to go out of business.

 

That is my feedback.

Re: Airbnb 2022 Summer Release: What you need to know

in
Marbella, Spain
Level 10

@Kimberly718  You clearly have some experience in web developing and project planning like me!

Cannot understand why there was not some kind of rollout on parallel platform?
Or beta testing like they do for any new kind of cancellation policy?
Were any hosts involved in the user testing?
Did anyone think to even message hosts first, or separately, upon rolling out?

I don't get it.

This is the first major rollout since the IPO.  My trust is completely shaken.  

Re: Airbnb 2022 Summer Release: What you need to know

in
Panama City Beach, FL
Level 2

Dear Kimberly, after all these months, has all your listing ever showed up in the correct category eventually? One moderator in one of these forums says that the category filters get populated with new listings every 2 weeks, so did your property really show up in the right category after 2 weeks? I'd very much like to know how long it took you to get picked up, if you ever did, your response is greatly appreciated. Thanks a million for letting me know. 

Re: Airbnb 2022 Summer Release: What you need to know

in
North Stonington, CT
Level 10

Sybe, 

The worst part is they are messing with our business which for many of us is our livelihood. When Covid hit, so many people stepped up and offered their places for workers and did their part to give back. In the midst of what was happening around the world, Airbnb rose to meteoric success with a product in the right place at the right time, but they didn't do it alone; it was on the backs of hard-working hosts like myself.

My business pre covid was running a design and marketing firm, and my primary clientele were 5-star resorts; Four Seasons, Hyatt, Ritz Carlton, etc. As you know, the travel industry was decimated, but people picked up and did what they had to to survive. For us, that was sinking everything we had to create a special place on an old farm and run it like I'd seen for 25 years among my core clientele in the travel industry. Airbnb was different; they gave "Small" a chance to compete with "Big." We hosts were doing what we loved, we had hit our stride, and we were not just surviving but thriving, enjoying what we were doing and meeting wonderful guests along the way. We were stylists, photographers, marketers, and creative experience curators. Then Airbnb gets "Big," really big, and so it decides to feed that big ego, and like the hotel valet that parks the most expensive and sexiest sports car in the front of the hotel, Airbnb parked the best, sexiest of all listings front and center and we "Small" independent, hard-working hosts now relegated to the mire of stuff that was deemed not so special were floating around somewhere else, considered too dumb to be able to properly tag our listings with accurate locations or descriptions. Our hearts were broken because we foolishly thought Airbnb was different from Amazon, Facebook, and Google. We thought Airbnb saw us as people that couldn't be replaced by Ai and that they knew that without us, they'd have nothing; nothing that they actually created, crafted, curated, not a single calloused hand. 0 product, 0 experiences, 0 heart, 0 loyalty. Just 0.

Re: Airbnb 2022 Summer Release: What you need to know

in
Marbella, Spain
Level 10

You forgot to mention the part where Airbnb refunded guests with hosts money, without even taken a token cancellation fee, while keeping their own commissions, during the first part of the pandemic.

Things were going great so I was ready to pass over that.  But now I remember!

Re: Airbnb 2022 Summer Release: What you need to know

in
Cornville, AZ
Level 10

I have hosted for 9 years and Airbnb has just destroyed me without notice. This should be criminal

Re: Airbnb 2022 Summer Release: What you need to know

in
Panama City Beach, FL
Level 2

Same here, I can't get bookings any more. I purchased a boat, I'm not getting enough bookings because my competitors are showing up in the boats category when I'm not. I'm a superhost who's earned the badge 15 times in a row with more than 370 great reviews. My listing is complete, I have no idea why my boat is not included in the boats category. I keep getting non-answers from support techs. 

Re: Airbnb 2022 Summer Release: What you need to know

Level 5

People have spoken - it's a major flop:

 

 

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Re: Airbnb 2022 Summer Release: What you need to know

in
Hay Valley, Australia
Level 10

@Beth44 

not a who, it's a computer that is doing it. it's going to be very clunky for a while. 

Re: Airbnb 2022 Summer Release: What you need to know

Level 2

My property is more of a hybrid. There are beautiful views, but none if the categories apply.

 

Re: Airbnb 2022 Summer Release: What you need to know

in
Austin, TX
Level 2

Our listing is a tiny house and is shown in the tiny house category *and we still went from a packed calendar to no bookings*. As someone who lives in and loves tiny houses, I have no idea why someone would think finding a tiny house is the most important part of their vacation. IMO this is not working for hosts or guests.

 

Pausing and unpausing got us 2 bookings… for the entire summer. We’ve been superhosts for years but if this isn’t fixed very quickly we will have to leave the platform. 

Re: Airbnb 2022 Summer Release: What you need to know

in
San Diego, CA
Level 10

@Sybe are you saying AirBnB chooses the category of my property themselves? Well can I get their service fee they take paid back to me? My home is clearly a beach home and AirBnB has left it out of that category. The  “machine learning” has proven in many other cases it does not know anything, why use it for a new update just before summer vacation season? Are you kidding me? What does a host have to do to get basic respect from this company?

Re: Airbnb 2022 Summer Release: What you need to know

in
Marbella, Spain
Level 10

@enrri1804. This is exactly what is happening, like you I have beachfront homes and when the guest chooses "beachfront" they disappear.

Airbnb is basically proposing what "they" think is best for that guest based on their algorithm, regardless of what the guest is searching for.

It seems criteria is more price than any kind of proven track record, stars or service.  And perhaps something that the AI is looking for in the photos.

@Sybe  @Enri1804  have a look at this fabulous explanation I got from customer support today:

 

**[Private conversation removed in line with the Community Center Guidelines]

Re: Airbnb 2022 Summer Release: What you need to know

Online Community Manager in
London, United Kingdom
Online Community Manager

@Susan1188 While adding the "beachfront" amenity and feature to your listing description doesn't guarantee your inclusion in the category, it does indeed increase the chances of being included.

 

As we've mentioned before, we're reading, collecting and passing on all your comments and suggestions on these updates to the team so thank you again for sharing them here!


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