Our 2022 Summer Release represents the biggest change to Airbnb in a decade. We’re introducing:

 

  • Airbnb Categories: A new way to search that makes it easy for guests to discover millions of homes they never knew existed

  • Split Stays: An innovative feature that pairs two listings when a guest searches for a longer stay

  • AirCover: The most comprehensive protection in travel, included for free with every stay

 

Get all the details on the Resource Center, and tell us: Will you be updating your listing for Airbnb Categories and Split Stays? How will you update it?

991 Replies

Re: Airbnb 2022 Summer Release: What you need to know

in
Portugal
Level 10

@Till-and-Jutta0 @Airbnb dear Airbnb rep, can you realize how ridiculous you sound? So far, since this messy update started we need that a rep find our property???

 

really??

 

what is this new deal of hidden our properties? Where is your gain?  Because we have been telling you we’re going broke and you desr Airbnb don’t give a **bleep**!!! Sorry for my French, but I’ve been very patience that Airbnb come back to their senses and give us an honest response ….

 

very sad

Re: Airbnb 2022 Summer Release: What you need to know

in
Stuttgart, Germany
Host Advisory Board Member

As you know, I’m following the M11 discussions in various forums and in our local community with great interest. So I think it’s a good idea to switch to the guests’ side and see how the new booking process really works – and where the glitches for us as guests could be.

 

I (and others) have noticed that the categories disappear as soon as you enter location, dates and number of guests. As I’m not sure if this was the way it worked from the very beginning of the M11 innovations – or a rework, it would be interesting to hear from other guest experiences.

 

So I can just tell you about my authentic booking experiences, two since M11, and tell you about my talks with other guests. If you feel unsure about my person, please have a look to my profile, or ask @Stephanie or any other Admin, as I’m no Airbnb rep. And if you need any further booking assistance I will be more than happy to assist you as a guest.

[Unless stated otherwise, my comments are based on my personal Airbnb hosting and travelling experiences.]

Re: Airbnb 2022 Summer Release: What you need to know

in
Hoboken, NJ
Level 10

@Till-and-Jutta0 

 

Do you understand that MANY travelers do not search with precise dates?  That they want to see the FULL list of options in a particular location?  That they want to sort through the options themselves and not have them curated by the platform? Do you understand that travelers want to see the calendars to help them fix a travel date? 

 

As for Categories- why aren't those in a filter instead of a blizzard of icons?  In fact, AirBnb has not populated Categories fully nor accurately as other Hosts are reporting in vivid detail.  

 

To see it from the guest's perspective, they find the new search chaotic, confusing and unsatisfactory. Anecdotally, my sister tried to book on AirBnb, didn't understand the default weeks and the search engine (map) took her far away from her NC destination. She booked on VRBO.  That is one example. 

 

The proof that guests do not like the platform is that Hosts are here reporting views and bookings have nearly disappeared.  If yours have not, you are fortunate.  I predict AirBnb is hemmoraging business, while other companies pick up the slack.  

Re: Airbnb 2022 Summer Release: What you need to know

in
Belfast, United Kingdom
Level 10

Screenshot_20220704-195712_Airbnb.jpg

 So this apartment  in Central London  had shown a picture  of a pond in their local park 

 

It's now listed as having a private pool thanks to the new AI.

 

It doesn't  have a pool.

Re: Airbnb 2022 Summer Release: What you need to know

in
Boulder, CO
Level 10

sigh

 

VRBO time

Re: Airbnb 2022 Summer Release: What you need to know

in
Portugal
Level 10

I went to VRBO, sorry fellows 

 

Airbnb hosts still think is a big crisis. Hotels are blooming now, this is are last chance before recesion

Re: Airbnb 2022 Summer Release: What you need to know

in
Zagreb, Croatia
Level 10

@Tony-And-Una0  😄 lol.... I found a listing under the POOL category with the main picture of a public, Olympic swimming pool 😄 😄 ( The listing is an ordinary city apartment with a few city attractions in its photo gallery and the pool is among them)

This a circus

Re: Airbnb 2022 Summer Release: What you need to know

in
Santa Ana, CA
Level 3

Sorry I arrived late to the party. I was not aware of the Airbnb updates and have noticed my bookings have dropped off considerably.  I am usually booked for the summer. I only have 2 bookings for August (I'm typically booked during summer months). I have read the comments and have gone back in and updated my listing (amenities..etc...) and still crickets....

 

 

 

I'm seriously considering removing my listing and taking it elsewhere where hosts are valued/respected.

Re: Airbnb 2022 Summer Release: What you need to know

in
Hawaii, United States
Level 5

Sadly they don’t care. They are targeting millionaire stays now. (I was told that by a rep.) would’ve been nice to at least have had a heads up so we could’ve been preemptive in our efforts to keep our businesses thriving during the high season. 

Re: Airbnb 2022 Summer Release: What you need to know

in
Belfast, United Kingdom
Level 10

Gish that is delusional. 

 

Do they really  think millionaires book holidays  via Airbnb.

Re: Airbnb 2022 Summer Release: What you need to know

in
Hawaii, United States
Level 5

My comment exactly. Millionaires have “people”. 

Re: Airbnb 2022 Summer Release: What you need to know

in
Hawaii, United States
Level 10

They don't. I am on a resort island where the rich and famous travel. They either stay at private villas at the Four Seasons or book their accommodations through private property managers. 

Re: Airbnb 2022 Summer Release: What you need to know

in
Zagreb, Croatia
Level 10

@Kristina46  same here, my friend is a real estate agent and he said the same thing. 

I understand Airbnb is trying to attract rich people but I doubt they want to struggle with this broken search system and 50 categories with wrongly placed listings and random dates. They will just call an agent

Meanwhile, Booking.com is taking over other travelers... and hosts.

Re: Airbnb 2022 Summer Release: What you need to know

in
Pooler, GA
Level 7

Dear Airbnb Management,

All of your new "summer updates" are absolutely useless and sending us all down the drain. Hope you sold your stock before the company tanks due to your inability to keep the business going. Great job! NOT!

1. Main landing pages are ridiculously difficult and confusing to use. So most people just give up and go elsewhere.

2. Host property names must be the actual property title not some generic nonsense. If you want some additional generic title, put it in the subtext, not the other way around. The current state of this is moronic.

3. The categories, what in the all that's unholy hell are you thinking! Apparently, no thought whatsoever. If you want all these options, what's wrong with a simple filter?

I didn't want to drop your platform, I thought we had a decent relationship most of the time. However, I guess you don't like us anymore, so you decided to kick us to the curb. Well good luck to you. Are you going to start some other new business after the short term rental thing fails? Cause you are driving it all straight into the ground right now.


To the customer service team:
I do not need you to call me and give me some bull**bleep** excuse or a therapy session. Your management staff MUST get their heads out of the sand and immediately revert the website. Our bookings have dried up to near zero, the page views are down to almost nothing, no one can figure out the main landing pages. The map is useless.
We have already started the process of moving all the properties to the other platforms and have seen immediate results. There's nothing wrong with our properties or the way that we as hosts do business, however airbnb is sucking pretty hard core on their end and has been for weeks. I would advise you to start looking for other employment, as airbnb will not be around for much longer at the current rate of decline.

Re: Airbnb 2022 Summer Release: What you need to know

Online Community Manager in
Galashiels, United Kingdom
Online Community Manager

Hi @Jamie206,

 

Thanks very much for your detailed feedback about the Summer release.

I just wanted to make sure you knew that you'd been heard - I've passed your post along for feedback - so that it can be seen by the right people.

 

Jenny


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