Our 2022 Summer Release represents the biggest change to Airbnb in a decade. We’re introducing:

 

  • Airbnb Categories: A new way to search that makes it easy for guests to discover millions of homes they never knew existed

  • Split Stays: An innovative feature that pairs two listings when a guest searches for a longer stay

  • AirCover: The most comprehensive protection in travel, included for free with every stay

 

Get all the details on the Resource Center, and tell us: Will you be updating your listing for Airbnb Categories and Split Stays? How will you update it?

335 Replies

Re: Airbnb 2022 Summer Release: What you need to know

in
Sedona, AZ
Level 2

Sybe - from AI perspective, how AI would even know that one listing has amenities complete and current? 

Properties are miscategorized due to "unsupervised" machine learning methods. It happens when big data gets fed into the algorithm and the Algorithm assigns properties into categories. But the categories can't be controlled and they are unknown. For all we know properties may be assigned to a category because of the specific color, or all of them have a door, or something else that the algorithm thought was "common" but not necessarily anything that humans can relate to. 

It is a very peculiar implementation 

Re: Airbnb 2022 Summer Release: What you need to know

in
Marbella, Spain
Level 10

@Sybe I am a 200 five star review superhost!
I have 4 beachfront properties in the same building!
Only one remains on the screen, when I tap "beachfront".  They are all next door to each other!
This is horrible - "improving your chances" of getting your listing recognized into a (TRUE) category seems so unfair!

 

Re: Airbnb 2022 Summer Release: What you need to know

in
Chapel Hill, NC
Level 4

Machine learning isn't magic and it's typically only as good as the team that built it. Confidence in Airbnb's engineering and management teams is precisely zero at this point. 

Re: Airbnb 2022 Summer Release: What you need to know

in
North Stonington, CT
Level 10

Sybe, I just can't understand why Airbnb didn't add the category tool as an enhancement in the form of a widget while maintaining the legacy of the original programming. The same canned answers too are all you get from you folks at Airbnb Superhost "Support".

 

They tell me to make sure I have my amenities checked and good photography as if I got 7% conversation rates and 5-star ratings because I didn't know how to take good pictures and write up an accurate and appealing description of my property. 

 

Based on the response from "support" (what a joke) our business is now in the hands of a bunch of techy's writing code so that their artificial intelligence can determine if my farm stay is in the Countryside and has Amazing Views and is my 300-year-old farm is Historic. Thank you Airbnb for not only killing my business in the height of the summer season but rendering me too stupid to know my own listings. 

Re: Airbnb 2022 Summer Release: What you need to know

Online Community Manager in
London, United Kingdom
Online Community Manager

@Kimberly718 Sorry to hear you've not been able to get the help you needed from the Support team! 

 

I do not have more answers at this time, however we are capturing all of your concerns, suggestions and feedback on the Summer updates and sharing them directly with the product team - I've made sure to include yours as well.

 

As and when we get more information, on the points you're raising about Categories and anything else, we'll let you all know here.

 

Thanks,

 

Emilie

 

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Re: Airbnb 2022 Summer Release: What you need to know

in
North Stonington, CT
Level 10

Thank you Emilie,

The worst part is they are messing with our business which for many of us is our livelihood. When Covid hit, so many people stepped up and offered their places for workers and did their part to give back. In the midst of what was happening around the world, Airbnb rose to meteoric success with a product in the right place at the right time, but they didn't do it alone; it was on the backs of hard-working hosts like myself.

My business pre covid was running a design and marketing firm, and my primary clientele were 5-star resorts; Four Seasons, Hyatt, Ritz Carlton, etc. As you know, the travel industry was decimated, but people picked up and did what they had to to survive. For us, that was sinking everything we had to create a special place on an old farm and run it like I'd seen for 25 years among my core clientele in the travel industry. Airbnb was different; they gave "Small" a chance to compete with "Big." We hosts were doing what we loved, we had hit our stride, and we were not just surviving but thriving, enjoying what we were doing and meeting wonderful guests along the way. We were stylists, photographers, marketers, and creative experience curators. Then Airbnb gets "Big," really big, and so it decides to feed that big ego, and like the hotel valet that parks the most expensive and sexiest sports car in the front of the hotel, Airbnb parked the best, sexiest of all listings front and center and we "Small" independent, hard-working hosts now relegated to the mire of stuff that was deemed not so special were floating around somewhere else, considered too dumb to be able to properly tag our listings with accurate locations or descriptions. Our hearts were broken because we foolishly thought Airbnb was different from Amazon, Facebook, and Google. We thought Airbnb saw us as people that couldn't be replaced by Ai and that they knew that without us, they'd have nothing; nothing that they actually created, crafted, curated, not a single calloused hand. 0 product, 0 experiences, 0 heart, 0 loyalty. Just 0.

Re: Airbnb 2022 Summer Release: What you need to know

in
North Stonington, CT
Level 10

Sybe, 

The worst part is they are messing with our business which for many of us is our livelihood. When Covid hit, so many people stepped up and offered their places for workers and did their part to give back. In the midst of what was happening around the world, Airbnb rose to meteoric success with a product in the right place at the right time, but they didn't do it alone; it was on the backs of hard-working hosts like myself.

My business pre covid was running a design and marketing firm, and my primary clientele were 5-star resorts; Four Seasons, Hyatt, Ritz Carlton, etc. As you know, the travel industry was decimated, but people picked up and did what they had to to survive. For us, that was sinking everything we had to create a special place on an old farm and run it like I'd seen for 25 years among my core clientele in the travel industry. Airbnb was different; they gave "Small" a chance to compete with "Big." We hosts were doing what we loved, we had hit our stride, and we were not just surviving but thriving, enjoying what we were doing and meeting wonderful guests along the way. We were stylists, photographers, marketers, and creative experience curators. Then Airbnb gets "Big," really big, and so it decides to feed that big ego, and like the hotel valet that parks the most expensive and sexiest sports car in the front of the hotel, Airbnb parked the best, sexiest of all listings front and center and we "Small" independent, hard-working hosts now relegated to the mire of stuff that was deemed not so special were floating around somewhere else, considered too dumb to be able to properly tag our listings with accurate locations or descriptions. Our hearts were broken because we foolishly thought Airbnb was different from Amazon, Facebook, and Google. We thought Airbnb saw us as people that couldn't be replaced by Ai and that they knew that without us, they'd have nothing; nothing that they actually created, crafted, curated, not a single calloused hand. 0 product, 0 experiences, 0 heart, 0 loyalty. Just 0.

Re: Airbnb 2022 Summer Release: What you need to know

in
Hay Valley, Australia
Level 10

@Beth44 

not a who, it's a computer that is doing it. it's going to be very clunky for a while. 

Re: Airbnb 2022 Summer Release: What you need to know

in
San Diego, CA
Level 7

@Sybe are you saying AirBnB chooses the category of my property themselves? Well can I get their service fee they take paid back to me? My home is clearly a beach home and AirBnB has left it out of that category. The  “machine learning” has proven in many other cases it does not know anything, why use it for a new update just before summer vacation season? Are you kidding me? What does a host have to do to get basic respect from this company?

Re: Airbnb 2022 Summer Release: What you need to know

in
Marbella, Spain
Level 10

@enrri1804. This is exactly what is happening, like you I have beachfront homes and when the guest chooses "beachfront" they disappear.

Airbnb is basically proposing what "they" think is best for that guest based on their algorithm, regardless of what the guest is searching for.

It seems criteria is more price than any kind of proven track record, stars or service.  And perhaps something that the AI is looking for in the photos.

@Sybe  @Enri1804  have a look at this fabulous explanation I got from customer support today:

 

**[Private conversation removed in line with the Community Center Guidelines]

Re: Airbnb 2022 Summer Release: What you need to know

Online Community Manager in
London, United Kingdom
Online Community Manager

@Susan1188 While adding the "beachfront" amenity and feature to your listing description doesn't guarantee your inclusion in the category, it does indeed increase the chances of being included.

 

As we've mentioned before, we're reading, collecting and passing on all your comments and suggestions on these updates to the team so thank you again for sharing them here!


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Re: Airbnb 2022 Summer Release: What you need to know

in
Jersey City, NJ
Level 10

This will end well.

Re: Airbnb 2022 Summer Release: What you need to know

in
London, United Kingdom
Level 10

@Mark116 

 

Some say that sarcasm is the lowest form of wit, but in this case, I think I  would disagree 🙂

Re: Airbnb 2022 Summer Release: What you need to know

in
Boulder, CO
Level 4

There appears to be a bug where the cover photo chosen by the host, is NOT the photo displayed in search results.  For my listing, I have the bedroom photo selected as my cover photo, however the kitchen photo is shown in search results.  This makes my Airbnb look less desirable to guests.

Browsing the search results, it appears many other listings are also affected.   Is this a bug, or is "machine learning" also being used to override the host's chosen cover photo? 

Re: Airbnb 2022 Summer Release: What you need to know

in
Florence, OR
Level 8

same here.  the picture the bot selected is not the cover photo that I selected.

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