Our 2022 Summer Release represents the biggest change to Airbnb in a decade. We’re introducing:

 

  • Airbnb Categories: A new way to search that makes it easy for guests to discover millions of homes they never knew existed

  • Split Stays: An innovative feature that pairs two listings when a guest searches for a longer stay

  • AirCover: The most comprehensive protection in travel, included for free with every stay

 

Get all the details on the Resource Center, and tell us: Will you be updating your listing for Airbnb Categories and Split Stays? How will you update it?

304 Replies

Re: Airbnb 2022 Summer Release: What you need to know

in
Boulder, CO
Level 4

When I limit my search to "SHARED HOMES" category only, then the kitchen is shown as my cover photo. When I search for ALL HOMES then my selected cover photo (bedroom) is displayed correctly.

 

I do NOT want my kitchen displayed as my cover photo EVER. It's very frustrating that it appears Airbnb is trying to get clever here, while removing control from the host.

Re: Airbnb 2022 Summer Release: What you need to know

Online Community Manager in
London, United Kingdom
Online Community Manager

@Jesse192 @Cathy899 Thank you for your sharing your thoughts on this.

 

When you're using the category search to find listings in the category you're interested in, the search results will show the pictures of that listing that are relevant to the category. This is done by design as this way the category selected will be highlighted on the listing. When using the normal search, your listing will still show up with the cover picture and title you chose. 

 

We've taken note of your feedback and will make sure the team is aware. Thanks! 🙂


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Re: Airbnb 2022 Summer Release: What you need to know

in
Boulder, CO
Level 4

@Sybe Thank you for the feedback.  If this change is "by design" then please note that I (and many other hosts) are incredibly unhappy with this design.  You have taken away my control as a host to choose my cover photo.  I want my bedroom photo used as my cover photo ALWAYS ... my kitchen photo should NEVER be used as my cover photo.   My guests care about the bedroom as that's where they spend 90% of their time ... and the bedroom is where I've place 90% of my effort. 

Re: Airbnb 2022 Summer Release: What you need to know

in
Estes Park, CO
Level 2

I would agree.  I went to to the system again to confirm the cover picture.  On the categories, it seems to show a random picture which is good for the listing but not the one chosen for promotion. I'm hopeful they can update this soon as well. 

Re: Airbnb 2022 Summer Release: What you need to know

in
San Diego, CA
Level 6

@Airbnb you wrote “…tell us: Will you be updating your listing for Airbnb Categories and Split Stays? How will you update it?” 

We would love to do this. AirBnB needs to tell us HOW WE will update it. We see no categories to select on our end. Your latest article and video do not instruct hosts on how to set this up. I have searched my dashboard, descriptions, etc on app and browser. Please direct the hosts so we can be properly categorized asap. As of today my beach listing can no longer be found after filtering for beachfront or beach. Thanks!

Re: Airbnb 2022 Summer Release: What you need to know

Online Community Manager in
London, United Kingdom
Online Community Manager

Hi @Enri1804 ,

 

To be included in a Category, please ensure your amenities are up to date, your pictures are high quality and include something relevant to the category you'd like to be included in, and that you include category key words in your title and description. I shared a great Resource Center article further up where you can read more info on Categories - you can check it out here: New ways for guests to discover your listing

 

Thanks,

 

Stephanie


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Re: Airbnb 2022 Summer Release: What you need to know

in
London, United Kingdom
Level 10

@Stephanie 

 

Sorry to be a pain but you keep repeating these instructions and hosts keep repeating that it doesn't work.

 

My amenities are up to date, my pictures are high quality (taken by Airbnb professional photographers) and relevant, e.g. show shared spaces in my shared listing, and the title and description are as relevant as I think they could be. It doesn't make any difference!

 

When I search in the shared listing category and zoom in on my area, my listings don't show up. Instead, 90% of the listings that do have poor quality photos and no special amenities that should put them above mine. They have much less desirable shared spaces than mine, e.g. less bathrooms, less living or kitchen space, and are higher priced. Many other hosts have already reported similar issues with other categories and we are just getting started.

 

This search is basically cheating guests out of finding the best listings available for their criteria. If I was a guest and I knew this was what was really happening, I would definitely be looking elsewhere. 

 

It is NOT a great resource centre article because you can do all of these things and it simply does not work.

Re: Airbnb 2022 Summer Release: What you need to know

in
London, United Kingdom
Level 10

@Stephanie 

 

Just to reiterate again:

 

- When I search the shared listings category, I get a very limited and not so great selection of properties.

- When I search the historic homes category, I am only shown listings in France and no other country.

- When I search the design category and then try to zoom the map into London, it shows me properties in completely different parts of the UK, but actually mostly in France (again).

 

What difference does it make if we have up-to-date amenities, great photos and key words if the algorithm can't even get the country right, let alone anything else?

Re: Airbnb 2022 Summer Release: What you need to know

Online Community Manager in
London, United Kingdom
Online Community Manager

Hey @Huma0 ,

 

Yes, my colleagues and I have been reading from you and the other Hosts here on the Community Center and feeding it back to the product team, directly. As soon as I get some more information for you I will share at as soon as I can.

 

Thanks!


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Re: Airbnb 2022 Summer Release: What you need to know

in
Hoboken, NJ
Level 7

Hello,

 

To recap: 

(1) my "cabin" listing is not returned in the cabin category search in "Margaretville, NY", unless I am ZOOMED in on Margaretville. It used to always show in search by area. Now your search engine returns cabins miles outside of Margaretville.

 

(2) the title I gave my listing is removed in the category ("cabin") search- the title mentions my amenity (barrel sauna). Guests would not otherwise know the property has a sauna.

 

(3) you have "chosen" a photo to display which is not the one I want, which shows my sauna.

 

(4) your site omits "sauna" as an amenity, while it includes "hot tub". Why isn't "sauna" listed as an amenity? I put one on my property at considerable cost.

 

(5) Your platform has taken listing control from hosts, and made it more complicated and confusing for guests to plan trips, by forcing them to pick travel dates instead of picking available dates on the calendar. That should be changed back.

 

The site changes were not helpful to either guests or hosts. Hosts should control what guests SEE in their listing. Guests should have transparency in booking- to see available dates on the calendar before making a choice.  I expect my business to decline, now that my property is harder to find, and information about my sauna is buried in undisplayed photos.  The site was just fine the way it was. 

 

Finally, it seems like Airbnb is focusing on offbeat 'experience' listings at the expense of the majority of conventional properties. 

Re: Airbnb 2022 Summer Release: What you need to know

in
Kennewick, WA
Level 2

 

Airbnb has disregarded my choice of a photo to display as the cover photo in the "Shared Home" tab - I had put a lot of thought into the order of the photos. The response I got from CS was to delete the photo the AI chose and maybe the one I want would be featured. As a host, I should be able to show a photo of an amenity in the order I choose. (The washer and dryer became the cover photo under the "Shared Home" listing. I wanted to show that as a feature but NOT as the cover photo.)
When setting up the listing, we are asked to choose a cover photo - that photo should be retained as the cover photo no matter what tab is chosen.

Re: Airbnb 2022 Summer Release: What you need to know

in
Chapel Hill, NC
Level 4

I've literally just searched Smith Mountain Lake properties, a very popular lake destination in Virginia. I got a house in Lynchburg, a trailer in Moneta, random cabins NOT in Smith Mountain Lake, and some houses in Roanoke. 

 

Airbnb has demonstrated no accountability to hosts by using "machine learning" to manage this process and leaving us entirely out of it. In addition, how do we meet a moving, abstract, and ill-defined target? 

Re: Airbnb 2022 Summer Release: What you need to know

in
Orono, ME
Level 10

Hello upper class! I can't afford to travel this way but I'm sure there are lots of those who can. This is another "biggest change to Airbnb in a decade" that I found rather bland. 😕

Re: Airbnb 2022 Summer Release: What you need to know

Online Community Manager in
London, United Kingdom
Online Community Manager

Hey @Emilia42 ,

 

Guests can still input their price range using the filter and get plenty of results in the categories. Naturally, I picked Barns (lucky click i guess) and got this:

Stephanie_1-1652291587029.png

We hope the Categories will help surface some listings that might otherwise be missed by an old-fashioned location search. 

 

As always, I appreciate your honest opinion on our updates! 🙏🏻

 

Thanks

 


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Re: Airbnb 2022 Summer Release: What you need to know

in
Placitas, NM
Level 10

Hellos upper class!  Lol, when he said "of course Sophie will go" on his trip to France.  Don't all hosts and guests take their dogs when they go to France.

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