As our global host community grows and becomes increasingly diverse, Airbnb’s programmes and policies need to grow and adapt as well – both to ensure the success of people from all over the world, and to show our appreciation for hosts’ hard work and amazing hospitality. That’s why we’re updating the Superhost programme to make it more fair, inclusive, and valuable to hosts everywhere.
Great reviews are essential to earning Superhost status. They also help create a community where trust and transparency is shared between guests and hosts. But, hosts can’t control whether or not their guests choose to leave a review. After examining global data and speaking with Superhosts in a number of countries, we discovered that review rates aren’t consistent worldwide – some travellers always leave reviews, while others rarely do. This discrepancy can put some hosts at a disadvantage when it comes to consideration for Superhost status. In order to make the evaluation process more fair for everyone in our global community, we’ll no longer require that hosts have at least a 50% review rate in order to become Superhosts (or retain their existing status).
As part of our effort to make sure Airbnb programmes are built to meet the needs of all hosts, we’re also updating our cancellation requirement. Previously, we required that Superhosts have zero cancellations, but for hosts with an extremely high volume of bookings across multiple listings, that standard is impractical. To make the programme more fair for high-volume hosts, we’re now allowing one cancellation per 100 trips booked over the past year, which means a cancellation rate of less than 1% across all of your listings. It’s important to note that we still take cancellation as seriously as ever. Over the past five years, the Superhost community has worked hard to earn the trust of their guests and we will continue to reward that trust by recognising the most reliable hosts with Superhost status.
Both the changes to our cancellation and review requirements will take effect on the 1 July quarterly Superhost assessment. We’ll also be updating hosting dashboards at this time to reflect this new criteria.
We’re committed to continually improving the Superhost programme so that it works for the entire host community. That includes using clear, fair qualification criteria and making it valuable for every Superhost. From the overall design of the programme to how it rewards the community, we’re looking at different ways to not only make your hosting experience more positive, but also help you be more successful. So, please stay tuned, there’s a lot of exciting news to come.
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No, it was not the comment you have identified.
It was rather my preceding response to Stephanie 365 (currently on page 3 of this thread),
including the bold sentence;
Just BAN ALL ANIMALS due to heath issues/allergies of host. DONE. Having a “pet hair and dander-free” listing has been a PLUS for many guests, and avoids all scam service animals, etc.
Hi, I am so disappointed after years of being a Superhost giving my best by going above and beyond to find this all counts for nothing, as because I have a small and seasonal business (because of the location) I will lose Superhost in October because I will not have hosted 100 times.. 😔
Lovely to meet you. Firstly, thank you for all the many years of effort you have put in to make your guests feel welcome in your home.
I came across your post here and I just want to clarify and hopefully reduce you concern, that there has been no changes made to the number of stays Superhost criteria. This remains the same, with hosts needing to host 10+ stays to meet this requirement for Superhost status.
Here is an overview of this criteria:More details, can also be found on this Superhost overview page.
What has changed is, you no longer have to achieve a certain number of guest reviews, this criteria has been removed, as a lot of the feedback from hosts highlighted that this is actually out of their control and therefore shouldn't be included–so the Superhost Team have been looking into this and made this change.
The second slight change is to the number of cancellations. This remains at 0 as I'm sure you aware, but if you host more than 100 reservations in 1 year, you are eligible for 1 cancellation. So this might be where you got the 100 times from!
I hope this helps to clarify things and also hopefully puts your mind at rest that you don't need to host 100 times to become a Superhost! :)
What do you think about the changes? I'd love to hear your thoughts.
I don't think that you have to have hosted a hundred times, Gaby. I can't remember exactly but I think there are 2 options and one of them is that you have hosted a certain number of times in a hundred days. I don't think it's a particularly large number because we only have a limited season too. Maybe have another look at the SH criteria to see if you can meet one of the minimum requirements. Good luck! :-)
I am one of those "high volume" hosts who has missed out in the past three years because of the zero cancellations policy. It is a big relief to know that when I work flat out all year around that the computer algorithm will allow 1/100 cancellation. Also I get a high percentage of reviews but always thought that it was something beyond my control so am now relieved about a more realistic 50% figure. It seems that Airbnb are listening and factoring in the human component of high volume hosting , recognising all the effort put in for our guests. Many thanks !
Thank you AirBnB! I have 3 listings at one property and when I first started with AirBnB I made a mistake and double booked a property. It only happened once and my reviews are fantastic, 99% are 5 stars across all my listings. I take pride in having sharp knives, multiple cutting boards, no burned out light bulbs, and professional cleaning (among other things) but was denied superhost status because of one mistake. I greatly appreciate your effort to continually improve your platform and listen to hosts like me. Gracias, dank U wel, and thank you.
great news, long waited , now new power to increase bookings , though , as mention , more have to follow indeed . may i say that the new luxury listing platform looks promosing , tap into a new upcoming market for bigger groups searching luxury , but being a big group staying cheaper....wel done
Welcome to the Community Center!
It's wonderful to hear that these changes are going to make a difference to your life as a host. Thanks for sharing your own experiences here, it's always interesting to hear from a range of different hosts and what works and what would help to make it easier for you.
Congratulations on achieving the Superhost badge and thank you for all the effort you put in. :)
I had a cancellation 1 hour before the guest cancelled. Still both parties can leave reviews on cleaned Airbnbs. Then the guests ask for 75% refund and then a irbnb highlights if I don't refund the request, then Airbnb put in red writing I can be reviewed by Airbnb as not being agreeable to refund. I feel I had a gun to my head, so I earn $15 total. The guest has blocked up my Calendar for the entire day. If I refuse to give back 75% then I take the chance of a bad review. Who wins? Airbnb still get their service fee. Do unfair.
Can you look at the problem that your numerical rating system creates for hosts? If a host received a lower numerical rating, it takes forever for it to be overcome. This can create two (opposite) problems: (i) that if a host rectifies a problem that may have caused a lower rating it will not have an impact on the rating for a very long time, or, (ii) that a host who starts to not maintain their property and/or service at a high standard can live on their reputation from the past as the rating will not change very much from bad reviews. The answer is to have "rolling" numerical ratings for a period of time such as 12 or 24 months. It would be great if this could be considered.
(Sorry can't tag).
re. The answer is to have "rolling" numerical ratings for a period of time such as 12 or 24 months. It would be great if this could be considered.
It already exists.. Super Host ratings is Quarterly and covers a 12 months period.
When will you ever tackle the most pressing problem for all hosts!?! The guests who leave unfounded/unwarranted bad reviews. Why oh why do you keep ignoring this issue AirBnB??? It will come back to haunt you one day, rest assured.