Building and Improving the Superhost Program

Airbnb
Official Account

Building and Improving the Superhost Program

Superhost Criteria.jpg

 

As our global host community grows and becomes increasingly diverse, Airbnb’s programmes and policies need to grow and adapt as well – both to ensure the success of people from all over the world, and to show our appreciation for hosts’ hard work and amazing hospitality. That’s why we’re updating the Superhost programme to make it more fair, inclusive, and valuable to hosts everywhere.

 

 

Review rates

Great reviews are essential to earning Superhost status. They also help create a community where trust and transparency is shared between guests and hosts. But, hosts can’t control whether or not their guests choose to leave a review. After examining global data and speaking with Superhosts in a number of countries, we discovered that review rates aren’t consistent worldwide – some travellers always leave reviews, while others rarely do. This discrepancy can put some hosts at a disadvantage when it comes to consideration for Superhost status. In order to make the evaluation process more fair for everyone in our global community, we’ll no longer require that hosts have at least a 50% review rate in order to become Superhosts (or retain their existing status).

 

 

Cancellation policy

As part of our effort to make sure Airbnb programmes are built to meet the needs of all hosts, we’re also updating our cancellation requirement. Previously, we required that Superhosts have zero cancellations, but for hosts with an extremely high volume of bookings across multiple listings, that standard is impractical. To make the programme more fair for high-volume hosts, we’re now allowing one cancellation per 100 trips booked over the past year, which means a cancellation rate of less than 1% across all of your listings. It’s important to note that we still take cancellation as seriously as ever. Over the past five years, the Superhost community has worked hard to earn the trust of their guests and we will continue to reward that trust by recognising the most reliable hosts with Superhost status.

 

Both the changes to our cancellation and review requirements will take effect on the 1 July quarterly Superhost assessment. We’ll also be updating hosting dashboards at this time to reflect this new criteria.

 

 

Stay tuned 

We’re committed to continually improving the Superhost programme so that it works for the entire host community. That includes using clear, fair qualification criteria and making it valuable for every Superhost. From the overall design of the programme to how it rewards the community, we’re looking at different ways to not only make your hosting experience more positive, but also help you be more successful. So, please stay tuned, there’s a lot of exciting news to come.

674 Replies 674

Jessica I agree with you I have a GSD and a cat I list this on my site. My guests gave me a review that said there was dog hair every where. I vacuum on a daily basis so my home is clean. 

what does it matter,  dogs swim in pools all the time.   pool have chlorine for a reason.   I hate guest like that,  sorry but that review should just be taken down.

Airbnb should allow us to remove 1 review per 50 I believe. I also think if a guest has left less than 2 reviews and 1 of those is a 1 star to me. I should be able to contest the review no questions asked. Airbnb should trust a superhost with 100 positive reviews over 1 person who just tried Airbnb for the first time and had unrealistic expectations giving you your 1 and only 1 star review.

You indeed were very very lucky. I found no reps to be helpful when guests write a false review.

I have lost my status even though my other reviews are excellent.

 

 

I also lost mine. And my phone call to customer service was a lost of my time. 

don't give up keep harassing airbnb to remove the review

I think if I ever get one of those review's , I would just drop Airbnb and go with a different agency

 

CoAir0
Level 1
New York, United States

What other agency’s are there ? 

CoAir0
Level 1
New York, United States

What other agency’s are there 

Homestay 

go with different companies,, you don't need to drop AIBNB to do that,.., if a cancellation occurs, either you or the guest decides not to stay AIRBNB keeps your calendar blocked out, (ridiculous punishment) advertising on other platforms will fill your vacancy 

I used to list on Airbnb and VRBO. Airbnb definitely has your back more than VRBO. I had someone do a lot of damage and say the credit card charge was fraudulent, cost me about 1000$ and VRBO said sorry, your problem. 

Had another crazy guest do almost 1000$ in damage that had booked with Airbnb.   The first person I talked to acted like they weren't going to be helpful, but then I talked to someone else and they refunded me very quickly for all the damages and receipts. 

So, I don't use VRBO anymore, I refuse, they don't have your back whatsoever as a host. 

You can request the guest to get a rental insurance. I use VRBO  and every single reservation comes with a renters insurance policy. You have 7 days do file any claim

Bill what agency would you recommend?

same with me.. thats crazy, sometimes a host we don’t have the right to do