As our global host community grows and becomes increasingly diverse, Airbnb’s programmes and policies need to grow and adapt as well – both to ensure the success of people from all over the world, and to show our appreciation for hosts’ hard work and amazing hospitality. That’s why we’re updating the Superhost programme to make it more fair, inclusive, and valuable to hosts everywhere.
Great reviews are essential to earning Superhost status. They also help create a community where trust and transparency is shared between guests and hosts. But, hosts can’t control whether or not their guests choose to leave a review. After examining global data and speaking with Superhosts in a number of countries, we discovered that review rates aren’t consistent worldwide – some travellers always leave reviews, while others rarely do. This discrepancy can put some hosts at a disadvantage when it comes to consideration for Superhost status. In order to make the evaluation process more fair for everyone in our global community, we’ll no longer require that hosts have at least a 50% review rate in order to become Superhosts (or retain their existing status).
As part of our effort to make sure Airbnb programmes are built to meet the needs of all hosts, we’re also updating our cancellation requirement. Previously, we required that Superhosts have zero cancellations, but for hosts with an extremely high volume of bookings across multiple listings, that standard is impractical. To make the programme more fair for high-volume hosts, we’re now allowing one cancellation per 100 trips booked over the past year, which means a cancellation rate of less than 1% across all of your listings. It’s important to note that we still take cancellation as seriously as ever. Over the past five years, the Superhost community has worked hard to earn the trust of their guests and we will continue to reward that trust by recognising the most reliable hosts with Superhost status.
Both the changes to our cancellation and review requirements will take effect on the 1 July quarterly Superhost assessment. We’ll also be updating hosting dashboards at this time to reflect this new criteria.
We’re committed to continually improving the Superhost programme so that it works for the entire host community. That includes using clear, fair qualification criteria and making it valuable for every Superhost. From the overall design of the programme to how it rewards the community, we’re looking at different ways to not only make your hosting experience more positive, but also help you be more successful. So, please stay tuned, there’s a lot of exciting news to come.
ps.........I guess I haven't been following for a while, I just noticed this "level" thing. Oi........so now we are "superhosts" and "not superhosts" and we have levels too? I don't like all this rating business that keeps proliferating everywhere.
I hate the whole ratings game as well, but the levels here have nothing to do with Superhost or anything else. All they are is an indication of how active you are on the forum- how often you post, how many thumbs up your posts get. It's just a pointless social media thing. @Lauren18
Please consider the terrible impact Covid-19 has had on our cancellation rates. Given the mandatory quarantine situation here in Hawaii, and all that is happening with lock-downs and other measures globally, it's impossible to eliminate cancellations - especially given that guests can now cancel without losing any paid monies.
Nonsense. A guest opened an illegal restaurant in one of my apartments and had to be thrown out by several police officers after refusing to leave, despite being told to do so by AirBnB. They posted a 1-star review, and AirBnB won't take it down. Fair Superhost program my ASS.
Just this week another guest stole from us. AirBnB's resolution center paid us, the guest even admited to the theft! And yet AirBnB also allowed them to post a 1-star review. THEN they sent us an email threatening to shut down our listing!
Again, this article is garbage. Just more lies, window dressing and CRAP being posted by a corporation that has no real interest in doing the right thing.
I have followed your trail of anger along many posts The admins @Airbnb have stated that they have sent your personal case to be looked at more closely in order to help you.
Your aggressive language and use of profanities is appalling to say the least. I know you're angry and I'm not taking that away from you. You've offered no constructive feedback and continued to constantly berate at any given opportunity.
I urge you to do some self reflection knowing that thousands of hosts have gone through what you've gone through (myself included). Change takes time, even if you think it should happen tomorrow.
You're an experienced host. How many good experiences have you had vs bad?
We get it, the whole community gets it. You're angry and you've been wronged. But the entire community doesn't need to be bombarded by your negativity. I saw the admin say that they are looking at your case. You made your point. Life goes on. Changes will happen. But your negative and offensive attitude does nothing for the community,
@Bez8 I have asked you REPEATEDLY to stop lecturing me, yet you continue to do so. ALL of your previous comments to me have been deleted and I have SPECIFICALLY ASKED YOU NOT TO TALK TO ME, yet here you are again, ignoring that request and lecturing me picking at sores so to speak and deliberately trying to start another fight. Surely this is not acceptable behavior on your part, continuing to harrass another member who has EXPLICITLY stated that they do not wish to be addressed by you?
I'm sorry you feel this way. This is a community and I'm simply stating that almost every post I see it involves you and your negative experience.
We get it. This is a community. I'm simply saying please try to contribute in a manner that is constructive and brings positivity to your fellow community members. I have seen you bully other members and use language that is appalling. Is that how you think we can improve the super host program?
I genuinely care for you.
I'm new and I'm reading all relevant threads to catch up. Improving the super host program is such an important topic.
@William1246 I am afraid if you post on a public forum you cannot expect to dictate who is or is not allowed to respond.
If you don't want to read responses to your posts then I suggest you stop posting. Simples as the Meerkats would say.