I’m happy to be sharing a new Host update with you, which has important news about a topic I know is top of mind for many of you—reviews—along with news from our Host Advisory Board, about sustainability and introducing a new board member. (Welcome to the board, Pam!)
We’ve been listening closely to your feedback on our review system—specifically to how they relate to our party ban policy. For reviews written from today on, reviews from guests who violate our party ban will be eligible for removal. You shouldn’t have to trade off between reporting a party and getting dinged with a negative review. We want to close that gap.
This is just the first step. We’ll continue to listen to you and work to shape our policies to better support you and our whole community.
I’ll be in touch again soon with more updates. In the meantime, stay well, and happy hosting!
All my best,
I just had one such removed myself.
The review removed was from a family friend I wanted to get into using Airbnb. So I signed her up and removed my costs yet still ensuring that she paid the Airbnb fee.
I could easily have just blocked my calendar, as I have for her in the past, and let her stay the night.
Doing this encouraged her to try out Airbnb - she loves, LOVES, staying at The Crown, and I really would like to see her stay at other Airbnb’s.
Anyways, lesson learned. Don’t sign up any family or friends to Airbnb - just block the calendar.
What concerns me most about your situation though @Margo12, is that you’re being pinged for being charitable.
I allow my place to be placed into raffle draws or as an auctioned prize for not-for-profit rescues four times per year - we’ve factored in that this is the most we can afford.
When someone has won the weekend away, I’m notified by the rescue the winners details.
Part of the win is that the people who win it must signup with Airbnb. It is explained to them in advance that they will be required to signup and a small fee will be required to be paid by them for the cottage and they get to choose which weekend away they have from the available dates on my Airbnb calendar.
It goes down very well, the rescues raise a lot of money from it, and the cottage is usually the biggest donation they have and becomes a draw card for that rescues fund-raiser.
Suffice to say, I don’t understand why, when Airbnb are so inclusive, that they don’t have a ‘donation’ button in the area where we change the costs.
It could include an explanation for the donation, allowing anyone from Airbnb to check it out further if required.
A simple solution to my mind.
This is terrific @Deborah82
Might copy you and offer wins for horse rescues. Love it and thank you so much for what you're doing. Is it all species that you help?
Hope your brilliant suggestions to Airbnb are followed up too. If there's anything I can do please let me know xxxxxxxx
That would be awesome of you @Mary996.
As I’m a cat rescuer/foster Carer, I mainly do cat rescues. There is one that I do which rescues all animals. As I can only do four a year, one is always for my own rescue, another as I mentioned is for a mixed rescue group, then the other two, I shuttle around the ones I see as being most needy with a good cause going.
Occasionally, some will ask me, for example if they have something coming up for say Valentines Day, but for the most part it’s Myself that reaches out and makes the offer.
I always ensure that they have the following:
Thats it really. Just ensure that your first photo in your hosted place is the best one as it comes up in the link you share. Good luck!
Thank you so much for your inspiring reply @Deborah82 . I am really pleased to meet you and will give this matter further thought but know that you have created a 'blue print' in my mind for possible virtuous action which of course increases your virtue and good karma many fold because of your good intention. Thank you so much for your kindness in all respects xx
I wonder if the Admins @Liv @Stephanie @Quincy (how many Admins are there and how should we make such requests of you?) might be able to retain this for future reference by others with similar noble intentions????
It was a pleasure to meet a like-minded soul to be honest.
I am also a huge believer in karma. I’ve seen it in action many, many times and am myself most grateful to it’s power. Now I sound like a complete nutter. Lol.
Anyhoo, good luck with your endeavours❣️
Yes @Mary996 I have no idea what happened there… I believed I hit the reply button. Then again, possibly not? Who knows. My apologies for any confusion I may have created.
Thank you. This is needed. But I fear that any time a host kicks a guest out for partying it could be assumed/seen as discrimination. Let's hope guests don't learn and catch on to this "hack" to get their reviews to stick!
So hosts can "dispute" the review? Why should they have to put any time or effort into disputing it? As far as I can tell, all guests who get kicked out for partying leave bad reviews and ratings. Why should they be allowed to leave a review at all?
So the guests have a party, trash the house, the host has to try to put the place back together before the next guests arrive and spend their time with CS "disputing" the 1* review?
Why do all Airbnb's solutions always stop short of an actual solution?
You are so right. Whereas I haven't had the "party" problem at my place, I've had a couple of guest problems that I reported to Airbnb. I found the CS to be soft spoken and giving off a very "loving" vibe, and completely USELESS! One particular circumstance, there was a guest staying at my house under an assumed name. I called Airbnb and the CS tried to call the guest but he did not answer. I stated that I would bang on his door and awaken him. "Oh no! You mustn't disturb him. You need to be nice." I pointed out that I was a super-host with all 5* reviews; "nice" was my middle name! Suffice to say that that particular situation was handled by me with ZERO help from Airbnb. There were a couple of other incidents where the CS was just as ridiculous with his/her dispensed advice. I think they're trained to soothe and assuage the upset host and protect the dead-beat low-life guest to the enth degree. Obviously hosts are complaining about this party abuse situation, so Airbnb cannot ignore it. And thus, they make a minimal effort to kinda-sorta "protect" the host. Just MHO!
"How can I share my ideas with the Host Advisory Board?
The Host Advisory Board is actively working to determine the best method for the host community to share their ideas and feedback."
So here we are, over four months after this was posted, and the Host Advisory board "actively working to determine the best method..." has still not come up with any method.