I’m happy to be sharing a new Host update with you, which has important news about a topic I know is top of mind for many of you—reviews—along with news from our Host Advisory Board, about sustainability and introducing a new board member. (Welcome to the board, Pam!)
We’ve been listening closely to your feedback on our review system—specifically to how they relate to our party ban policy. For reviews written from today on, reviews from guests who violate our party ban will be eligible for removal. You shouldn’t have to trade off between reporting a party and getting dinged with a negative review. We want to close that gap.
This is just the first step. We’ll continue to listen to you and work to shape our policies to better support you and our whole community.
I’ll be in touch again soon with more updates. In the meantime, stay well, and happy hosting!
All my best,
I just saw a post on a different forum where the host is asking if they can allow buyers to view a property they want to put on the market even if it is fully booked.
WHAT IS WRONG WITH THIS PICTURE?
We suggested they cancel their guest reservations, or reserve a day that isn't booked for showings.
This isn't the first time I've seen this issue come up and Airbnb should set a policy for re-homing those guests and charging the host for the additional costs when this happens. There need to be clear guidelines about people who book guests on Airbnb and then decide to sell their homes. Guests need notice and fair time to find comparable accommodations.
@Catherine-PowellWho can we communicate at Airbnb to help us remove a negative review by a guest who's unauthorized party we had to intervene on? We have been passed from one rep. to another, day after day most all of which continue to keep turning us down and none of which acknowledge this new policy which we have brought up each time. We reported and documented the party to/ with Airbnb soon after we broke it up but still the negative review remains!
The fundamental problem with guest behaviour is there is no recourse to them if they do the wrong thing. AirBnB’s shielding of guest identification from hosts means a guest can do anything they like with impunity.
Compare this with other booking platforms that provide guest name, address, phone number, email - these are all details that can be provided to police in order to bring immediate charges for vandalism, unlawful gathering, disturbing the peace etc. without having to fight a foreign registered company to obtain the information. Guests have their own reputation and a meaningful risk of legal action when the host holds this information.