Hi there,
I am currently in a situation where I reported a party. (Side Note: I have video but unfortunately can't upload video on the customer support page. I will take still shots of the video but that doesn't give my cs agent the loud volume you could hear from the video.)
When I reported the party and asked how retaliatory reviews are handled my cs agent said that is another bridge to cross when we are done reporting. After I reported the party and asked again, she gives me the Content and Review Policy and told me after her review she'd be happy to direct me to the proper division. She is wonderful and very professional and I am thankful for her, however, in those policies there is nowhere that states this awesome party ban review feature you are indicating here exists for hosts.
Am I to direct them to this page? I see several hosts on this forum who are speaking with cs agents and those agents are denying deletion of retaliatory reviews because they are looking at the two policies stated above and no part in those policies qualifies.
I am a new host with 2 true 5 star reviews. This party goer who I reported has the ability to tank my listing with a retaliatory review: Behavior she's already exposed after I confronted her about the party.
I'd like to see this policy written into the Review Policy so that hosts who report parties will not be discriminately punished for reporting a party.
Please let me know how and when you are going to add this party ban policy.