Nearly left airbnb, as superhost status too hard to get with large booking numbers even though i have 100% response.
Ive been stuck on 4.7 with about 200 bookings a year covering most of the year, my neigbour who gets 20 bookings a year is on 4.8 and gets all the extra money as a superhost simply because they over charge ppl and charge them 200$ more a night to be in attendance to attend to any whims but doesnt have to cover expenses on each hosting when not there.
Air bnb makes$ 800 from my neigbour and $10,000 from me, unless i charge guests a extra $100 a night to simple not have some dust on the table, the door mat was crooked etc etc etc. its more about having someone there to attend to any needs but that increases costs hugely min 20$ a hour.
Reward the ppl you make money off airbnb, reduce the score for hosts that hosts with 100% response rates and the occasional one 4/5 on all other 5/5 visits with 100+ stays a year.
Ive had the most stupid coments from some guests, where is the airport, we expected breakfreast and meals, why arent you here to let me in, theres no champane.. Can you ask airbnb to del them no, its there opinon, i was lived when over xmas some guests gave me 3 stars bc of value the next cheapest was $400 a night trolls.
You only need 10 guests who know how to milk free stays to stuff you up, ive had 5 banned found guilty of this but you still get the negative review and 4.8/5 is too hard to get.
PS the ppl banned or didnt review where actually rung by police bc i had some evidence it sucks to have to do this. (ie breaking stuff soiling linens) putting vegimite on light switches (one actually got a 4 night stay free from airbnb by this trick 2018 easter)