I totally agree with almost everyone here. I cannot understand the reason for creating a system where a new guest or a non-reader could by leaving a poor star rating, potentially ruin the fantastic record of many of the Super Hosts on here, and likely cause a large number of them to lose their Super Host status. Maybe Airbnb wants to reduce the number of Super Hosts? If you think about a reward of $100 towards your next trip for Super Hosts, for example..and now they have too many of us?
But what bothers me even more than the Super Host criteria change is the new way guests are asked to rate us. Lots of guests are already comparing us with luxury hotels, not understanding this 5 star system. But there is more now to this problem.
The system, in actual fact, now first - making it difficult for guests to find time to review as the process is way too long ( which will lead to lots of them not leaving us any reviews even if they were very happy) and, second- is prompting them to give us less stars and not to value our services too highly.
Here is my yesterday's guest private note to me ( I asked her to write to me, if that is true, as I have read it somewhere here in Community before) : "Dear Iren, The format has changed a bit over the past 6 months approx. - 4 pages. Some of the questions are a bit ambiguous. Like one of the questions were: was there 1 pillow on each bed? Well, no there was more than 1 pillow on each bed! In the section about your expectations, it’s also a bit confusing as it asks “was the stay much better than expected?” Suddenly you’re thinking that perhaps that could be misinterpreted as one didn’t have high expectations, so it exceeded that..."
So why Airbnb is doing that?! If you provide everything you promise, apparently is not good any more.