We’ve noticed a lot of discussion lately about the updated Superhost criteria, so we wanted to explain why we made this update.
The Superhost program recognizes the best and most iconic hosts on Airbnb. Since it began, in order to be a Superhost you had to meet several criteria. You had to host at least 10 stays per year, you had to have zero cancellations (except for extenuating circumstances), you had to respond to 90% of the messages you received within 24 hours, and 80% of your ratings had to be 5 stars.
The first 3 criteria are staying the same, but beginning in July, instead of needing 80% 5-star reviews, Superhosts will now need an average review score of 4.8.
There are several reasons why we decided to make this change. First and foremost, because it’s simpler and easier to understand. One of the top pieces of feedback we received about the old program criteria was that guests couldn’t intuitively understand what it took to be a Superhost. By making the change from 80% 5-star reviews to an overall rating of 4.8, guests can more easily understand what it means to be a Superhost. Additionally, switching to an overall rating of 4.8 stars also brings consistency across our new programs like Collections and Plus, which require a 4.8 overall rating as well as several other criteria.
In looking at recent data, we estimate that between 90% to 95% of our Superhosts are going to have no problem qualifying for the Superhost program under the new criteria. Ultimately, it’s our goal to have as many Superhosts as possible and have all hosts provide amazing guest experiences worthy of stellar reviews. Our plan is to continue to closely monitor how these standards impact the Superhost program and evolve them based on what’s working and what isn’t. We truly appreciate the feedback you’ve provided so far and we look forward to working with you to bring further clarity and consistency to the program.
I agree. I charge less than half of what our local hotels charge.
I explain the accommodations are basic, and my house is small.
That being said, I provide a coffee maker, their own bathroom, fresh towels , access to Netflix, and snacks.
And still get 3 value ratings?
With Airbnb now collecting extra fees on the government behalf, I am considering dropping out. Those fees add 10 more dollars that I don't see, but makes guests less inclined to give a high value rating.
@Robin114 This is a major problem and Airbnb simply doesn't address it. Peopel have been talking about this problem for the last few years. The company needs to define the terms to guests and also provide a standard rubric for calculating the star ratings. It's really quite simple.
I find it very unprofessional of a guest when value is rated inaccurately. Like you, we also charge much less than local hotels. We provide coffee, free super fast wifi, endless hot water, a beautiful view, and a lovely quite space. How can that not get 5 stars for "value"?
Is there another platform?
I would love a separate platform, for people who just rent rooms in their homes, as opposed to professional renters.
So Basically, a Superhost for 5 years and you are now making me feel that a 4.7 rating is not good hosting!? I feel you are turning your back on the hosts that helped build you up Airbnb. Furthermore, we get rated on the percentage of guests that review us instead of how many we review?! Seems to me once again you care more about your guests than hosts and I'm deeply hurt by your lack of concern for your super hosts.
There is also the ever present problem of varying standards when guests reveiw. Some people simply don't understand shabby chic for example, no matter how many £'000 you may have spent! I had some Americans visit and their primary concern was that such and old building (260 years old, nothing by English standards) could even still be lived in at all! While this limited perception is not addessed by a secondary vetting process to protect hosts, one day everything can be happy and rosy, and the next some new build tech geek guest comes to stay, who has not read the blurb before booking and your knocked out for the count..........................