I have concerns about the "location" and "stylish" categories, and to be honest, I see all of these as less important than other far more impactful issues, especially when the 3 following platform-wide concerns effect every aspect of the ABB experience for all involved and create more misunderstanding, frustration, and lost business all around:
1- bugs and inconsistencies in the search functions/algorhythms
2- clarity around figuring out how much it actually costs to stay the night
3- misunderstanding, education, and safety for all surrounding listing content, communication, ABB policy, and ABB feedback safety (due to fear of retaliation).
Policy refinement and education surrounding these 3 matters will offer clarty for all and eliminates the need for expansion of feedback categories.
In addition, here's why these "feedback refinements" don't resonate for me; redundancy and subjectivity:
A. We already have an excellent system that's revolutionized the lodging industry offering multiple ways to communicate and respond before, during, and after a stay:
1- ABB messaging
2- phone/text during stays
3- face-to-face communication
4- public narrative
5- public "5-star" system that already exceeds the industry's basics
6- private feedback
7- anything else a host chooses to implement. For instance, I additionally offer a "departure feedback" form (if guests choose to complete it) that's been very helpful if we've not already addressed any questions during the stay by the methods already noted.
B. Adding a location category:
I agree with the other host feedback- it's redundant and the ABB platform already offers far more info than most hotels etc. in the listing and messaging options if guests choose to read/use it-
1- the map shows where a listing is before and after booking
2- "neighborhood description" section of the listing is very usefulif used/read
3- guests/hosts have "messaging" to inquire further
4- we all have the world at our fingertips at all times if we want to research further. For instance, when I plan my travel, I Google the area and check out satellite views, news, proximity to my interests, good food, weather, transportation/airports...
C. "Stylish" is too subjective to be fair or useful:
1- some like "modern minimalist" and others like "cozy and rustic" etc...
2- we already post photos of the actual space (not generics like a hotel), so they know what they're getting
3- guests can choose a place that is more appealiing to thier taste
D. If something is actually misrepresented, that's a different scenario, and we already have the above feedback mechanisms and "support" and "customer service" for addressing that.
In summary, I believe more education, safety, and transparency concerning all of the above will benefit everyone far more than creating additional categories.