Last year when CEO and Head of Community Brian Chesky was thinking of new ways to connect with hosts, he decided that several times a year he’d field top-voted host questions in a livestreamed Q&A session.
After receiving an overwhelming 11,579 questions for the inaugural Host Q&A last November, a lot has happened. In February, we had the biggest launch in our ten-year history, and naturally, hosts had a ton of questions about how these new updates will affect how they host. So we reconvened for the second Host Q&A event a few days later, and this time Brian and London-based Superhost Rebecca addressed questions focused on the recent launch.
Click each question to watch Brian’s answer or read a short summary below.
Summary: In addition to the existing Superhost benefits (Superhost filter on search, profile badge, early access to products, $100 travel voucher, faster support, invitations to launch events, and more exposure and visibility), we’ll be rolling out additional benefits throughout the rest of 2018 like custom URLs for your listings, access to tax preparation support for U.S. hosts, and more. To learn about all of the new benefits in detail, visit airbnb.com/superhost.
Summary: While it is slightly harder to become a Superhost, what’s making it harder is a very minor change. Beginning in July, we’re requiring an overall rating of 4.8 instead of 80% five-star reviews to become a Superhost so that the requirements for the Superhost program are consistent with Plus, Collections, and more.
Summary: Superhosts are hosts who have been recognized for providing great hospitality. Airbnb Plus also recognizes great hospitality and on top of that, Plus features homes that pass a 100-point, in-person inspection that verify the listing for quality and comfort.
Summary: To qualify for Airbnb Plus, you must have a 4.8 rating, 95% acceptance rate, and no cancellations in the past year. Additionally, Plus hosts must pass a 100-point inspection to ensure your listing is comfortable, cohesive, and thoughtfully designed. Learn more about Plus by visiting airbnb.com/plus/host.
Summary: The one-time, non-refundable fee of $149 is intended to help cover the cost of your in-person home visit and personalized home report. Additionally, we’re investing in hosts that complete the verification process and join Airbnb Plus by providing professional photography, editorial tips on how to best describe their listing, and access to premium customer support.
Summary: To make sure your listing is categorized correctly, visit https://www.airbnb.com/hosting/listings to update your listing information.
Summary: Yes, we’d love to hear your suggestions for new categories. Submit your ideas by going to airbnb.com/feedback.
Summary: Being included in a Collection is based of off certain criteria specific to that particular Collection. Often, you can automatically be included in a Collection. For example, if you have a 4.8 overall rating, five-star reviews from families, Wifi, TV, an entire home with a full kitchen, and house rules suitable for children, you’ll be placed in the Family Collection.
Summary: Yes, Collections are not mutually exclusive and you can be part of many different Collections if you meet the requirements.
Summary: Professionally managed listings is a wide spectrum that often includes people hosting in their personal homes. Categorization is designed to make sure guests can find what is unique about your home. We are continually evolving categorization so we can ensure your home shows up for guests looking for a place like yours.
Summary: Superguests will receive a badge on their profile and they’ll also be sharing additional information on their profile about who they are.
Summary: While we know that you can set the price of your listing better than anyone, we also have hundreds of millions of data points to help guide your pricing. Our suggestions, are just that—suggestions. It’s our goal to help you earn as much income as possible by hosting, not less.
Summary: By launching categories, we’re working towards matching you with guests that are looking for the type of amenities your home offers and better surfacing these amenities in search. The better job we do matching, the better we can help manage those expectations.
Onward and upward
After the first Host Q&A we started to think—what’re we going to do with all of the other questions that Brian didn’t get a chance to answer? Well, you’ll notice in this month’s Host News newsletter that we recently launched Airbnb Answers to help address more of your questions.
Even though we won’t be able to get to each and every one of your questions, please do know that your questions and feedback are being routed to the correct team to ensure your voice is heard.
See you next time!
We are quite happy to recieve late bookings up to midnight. But clearly this involves extra work. Would it be poddible for Airbnb to modify the price options so bookings after 10pm have an optional percentage to be added - I think this would also encourage hosts to accept late bookings.
Simple thing I'd like is that when I say something to a guest through Airbnb email and the guest answers, please repeat what I said that they are responding to.
We still need to see "Location" removed from the rating system. We very clearly tell guests where our Airbnb is and yet they can rate us based on location. This is the only place we ever lose points and it is completely unfair. Everything else is 5/5.
It would be extremely helpful if when I got a message from a guest or notification of payment, it stated clearly which or our four properties it is regarding!
I'd like to have Airbnb be able to add our local room tax to their collection process. It is a burden to have to request this additional tax amount that is due from the guest. Airbnb should be able to just add that like they already calculate and collect state and county taxes.
I've recently shared some more information regarding Airbnb Plus which you might find useful. I don't have any specifics about Bulgaria, but we will be gradually increasing the number of places it is available and you hosts will be notified when it is available in your area.
For those of you who I haven't met before, it is lovely to meet you and a warm welcome to the Community Center. It is fantastic to see you have lots of questions you would like to ask, there are some great ones here.
I would ask you though to hold on to those tightly for the next Global Host Q&A, which is due to be held in a few months time. Once I have more information to share on this and how to submit your questions, I will let you know.
Thanks again and I hope you enjoy exploring the Community Center. :)
We are in a summer vacation community with a very short rental period limited to 4 one week rentals by township ordinance. AirBnB to my understanding has a cancellation policy that differs from one that we implement through other listing sites. If a guest cancels 7 days prior to checkin, we would not be able to host a new guest because all bookings are set up 3-8 months in advance. The first time an AirBnB guest cancels with our listing, I will cancel the AirBnB listing because AirBnB does not allow hosts to set their own cancellation policies. I am informed that many guests book multiple locations looking for the best deal and the cancel thise others to secure their best deal. In our situation as described, this would be tremendous loss of income for us given the restrictions of the township ordinances. The policy we normally apply is NO cancellation policy/refund because of what is described as multiple bookings by guests. Seems harsh but apparently a response by other vacation sites and management companies that have had enough with such guest conduct. I hope AirBnB execs are reading this because the first time a guest cancels and we are unable to book a new guest for that time period, we will cancel the AirBnB listing. AirBnB should allow hosts to set THEIR policies, not a general AirBnB policy because all rental situations are not the same, specifically with the changing governmental/township restrictions that are being implemented apparently all over the world including our township.