community
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
    • English
    • Français
    • Italiano
    • Español
    • Português
    • Deutsch
    • 한국어
    • 日本語
    • Nederlands
  • Sign In
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • Community Center
  • :
  • All Discussion Rooms
  • :
  • Airbnb Updates
  • :
  • Continuing the dialogue: Recapping our second glob...
Reply
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Subscribe
  • Printer Friendly Page
  • All forum topics
  • Previous Topic
  • Next Topic
  • « Previous
    • 1
    • 2
  • Next »

Continuing the dialogue: Recapping our second global Host Q&A

Airbnb
Administrator Airbnb
Administrator
‎28-03-2018 04:25 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

AIRBNB HOST Q&A.jpg

 

Last year when CEO and Head of Community Brian Chesky was thinking of new ways to connect with hosts, he decided that several times a year he’d field top-voted host questions in a livestreamed Q&A session.

 

After receiving an overwhelming 11,579 questions for the inaugural Host Q&A last November, a lot has happened. In February, we had the biggest launch in our ten-year history, and naturally, hosts had a ton of questions about how these new updates will affect how they host. So we reconvened for the second Host Q&A event a few days later, and this time Brian and London-based Superhost Rebecca addressed questions focused on the recent launch.

 

Click each question to watch Brian’s answer or read a short summary below.

 

1. What are the benefits of the new Superhost program? Can you give more details?

Summary: In addition to the existing Superhost benefits (Superhost filter on search, profile badge, early access to products, $100 travel voucher, faster support, invitations to launch events, and more exposure and visibility), we’ll be rolling out additional benefits throughout the rest of 2018 like custom URLs for your listings, access to tax preparation support for U.S. hosts, and more. To learn about all of the new benefits in detail, visit airbnb.com/superhost.

 

2. Is it harder to become a Superhost now?

Summary: While it is slightly harder to become a Superhost, what’s making it harder is a very minor change. Beginning in July, we’re requiring an overall rating of 4.8 instead of 80% five-star reviews to become a Superhost so that the requirements for the Superhost program are consistent with Plus, Collections, and more.

 

3. What’s the difference between Airbnb Plus and Superhost?

Summary: Superhosts are hosts who have been recognized for providing great hospitality. Airbnb Plus also recognizes great hospitality and on top of that, Plus features homes that pass a 100-point, in-person inspection that verify the listing for quality and comfort.

 

4. How do I qualify for Airbnb Plus?

Summary: To qualify for Airbnb Plus, you must have a 4.8 rating, 95% acceptance rate, and no cancellations in the past year. Additionally, Plus hosts must pass a 100-point inspection to ensure your listing is comfortable, cohesive, and thoughtfully designed. Learn more about Plus by visiting airbnb.com/plus/host.

 

5. Why is there a fee to apply to Plus?

Summary: The one-time, non-refundable fee of $149 is intended to help cover the cost of your in-person home visit and personalized home report. Additionally, we’re investing in hosts that complete the verification process and join Airbnb Plus by providing professional photography, editorial tips on how to best describe their listing, and access to premium customer support.

 

6. How do I make sure my listing is categorized correctly?

Summary: To make sure your listing is categorized correctly, visit https://www.airbnb.com/hosting/listings to update your listing information.

 

7. Can we suggest categories?

Summary: Yes, we’d love to hear your suggestions for new categories. Submit your ideas by going to airbnb.com/feedback.

 

8. How do you determine who’s included in a Collection?

Summary: Being included in a Collection is based of off certain criteria specific to that particular Collection. Often, you can automatically be included in a Collection. For example, if you have a 4.8 overall rating, five-star reviews from families, Wifi, TV, an entire home with a full kitchen, and house rules suitable for children, you’ll be placed in the Family Collection.

 

9. Can I be part of multiple Collections?

Summary: Yes, Collections are not mutually exclusive and you can be part of many different Collections if you meet the requirements.  

 

10. Can Airbnb separate personal home listings from professionally managed listings?

Summary: Professionally managed listings is a wide spectrum that often includes people hosting in their personal homes. Categorization is designed to make sure guests can find what is unique about your home. We are continually evolving categorization so we can ensure your home shows up for guests looking for a place like yours.

 

11. How will we know if guests are Superguests? Will we see any additional information about them?

Summary: Superguests will receive a badge on their profile and they’ll also be sharing additional information on their profile about who they are.

 

12. Airbnb is constantly pushing me to lower my price. Why?

Summary: While we know that you can set the price of your listing better than anyone, we also have hundreds of millions of data points to help guide your pricing. Our suggestions, are just that—suggestions. It’s our goal to help you earn as much income as possible by hosting, not less.

 

13. What are you doing to help better manage guests’ expectations before they book my listing?

Summary: By launching categories, we’re working towards matching you with guests that are looking for the type of amenities your home offers and better surfacing these amenities in search. The better job we do matching, the better we can help manage those expectations.  

 

Onward and upward

 

After the first Host Q&A we started to think—what’re we going to do with all of the other questions that Brian didn’t get a chance to answer? Well, you’ll notice in this month’s Host News newsletter that we recently launched Airbnb Answers to help address more of your questions.

 

Even though we won’t be able to get to each and every one of your questions, please do know that your questions and feedback are being routed to the correct team to ensure your voice is heard.  

 

See you next time!

Labels (3)
Topics:
  • Company News

  • Getting Started

  • Product Updates

20,303 Views
12
Comment
27 Replies
  • « Previous
    • 1
    • 2
  • Next »

Re: Continuing the dialogue: Recapping our second global Host Q&A

Tim-and-Azar0
Tim-and-Azar0 in
Chepstow, United Kingdom
Level 3
‎17-04-2018 11:14 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

We are quite happy to recieve late bookings up to midnight. But clearly this involves extra work. Would it be poddible for Airbnb to modify the price options so bookings after 10pm have an optional percentage to be added - I think this would also encourage hosts to accept late bookings.

29
Reply
Loading...

Re: Continuing the dialogue: Recapping our second global Host Q&A

Armando81
Armando81 in
Marvell, AR
Level 1
‎17-04-2018 06:48 PM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

I would like to see Airbnb add the option for Guest to Name their Price like Priceline.

2
Reply
Loading...

Re: Continuing the dialogue: Recapping our second global Host Q&A

Laura932
Laura932 in
Tampa, FL
Level 2
‎17-04-2018 07:41 PM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Superguests? I love it!

5
Reply
Loading...

Re: Continuing the dialogue: Recapping our second global Host Q&A

Sheila192
Sheila192
Level 3
‎17-04-2018 07:46 PM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

I would like to have the option  to charge a cleaning fee based on the number of guest

22
Reply
Loading...

Re: Continuing the dialogue: Recapping our second global Host Q&A

Suzanne67
Suzanne67 in
West Hollywood, CA
Level 2
‎17-04-2018 08:10 PM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Simple thing I'd like is that when I say something to a guest through Airbnb email and the guest answers, please repeat what I said that they are responding to.

5
Reply
Loading...

Re: Continuing the dialogue: Recapping our second global Host Q&A

Pam-and-Kai0
Pam-and-Kai0 in
British Columbia, Canada
Level 5
‎17-04-2018 08:46 PM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

We still need to see "Location" removed from the rating system. We very clearly tell guests where our Airbnb is and yet they can rate us based on location. This is the only place we ever lose points and it is completely unfair. Everything else is 5/5.

48
Reply
Loading...

Re: Continuing the dialogue: Recapping our second global Host Q&A

Niki-and-Colin0
Niki-and-Colin0 in
Broomfield, CO
Level 2
‎17-04-2018 08:47 PM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

It would be extremely helpful if when I got a message from a guest or notification of payment, it stated clearly which or our four properties it is regarding!

5
Reply
Loading...

Re: Continuing the dialogue: Recapping our second global Host Q&A

Deb124
Deb124 in
Phelps, WI
Level 2
‎17-04-2018 10:04 PM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

I'd like to have Airbnb be able to add our local room tax to their collection process.  It is a burden to have to request this additional tax amount that is due from the guest.  Airbnb should be able to just add that like they already calculate and collect state and county taxes.

 

15
Reply
Loading...

Re: Continuing the dialogue: Recapping our second global Host Q&A

Adrienne59
Adrienne59 in
Chico, CA
Level 2
‎17-04-2018 11:11 PM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

I think that multiple Airbnb rental options should  have separate ratings instead of combining them

11
Reply
Loading...

Re: Continuing the dialogue: Recapping our second global Host Q&A

Emil9
Emil9 in
Charlotte, NC
Level 2
‎18-04-2018 12:21 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Hi,
When will AirBnb Plus be available in most of the countries? I am asking for Bulgaria.

Thanks

1
Reply
Loading...

Re: Continuing the dialogue: Recapping our second global Host Q&A

Lizzie
Online Community Manager Lizzie in
London, United Kingdom
Online Community Manager
‎18-04-2018 01:40 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Hello @Emil9,

 

I've recently shared some more information regarding Airbnb Plus which you might find useful. I don't have any specifics about Bulgaria, but we will be gradually increasing the number of places it is available and you hosts will be notified when it is available in your area.

 

Thanks,

 

Lizzie

 

 

 

--------------------

Looking to contact our Support Team, for details...take a look at the Community Help Guides. 

0
Reply
Loading...

Re: Continuing the dialogue: Recapping our second global Host Q&A

Cherie41
Cherie41 in
Nelson, New Zealand
Level 1
‎18-04-2018 01:53 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Hi  Air BNB plus for New Zealand please would be wonderful

 

Cheers Cherie 

4
Reply
Loading...

Re: Continuing the dialogue: Recapping our second global Host Q&A

Lizzie
Online Community Manager Lizzie in
London, United Kingdom
Online Community Manager
‎18-04-2018 03:57 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Hello @Deb124, @Adrienne59, @Cherie41, @Tim-and-Azar0, @Armando81, @Laura932, @Sheila192, @Emil9, @Suzanne67, @Niki-and-Colin0, @Pam-and-Kai0, 

 

For those of you who I haven't met before, it is lovely to meet you and a warm welcome to the Community Center. It is fantastic to see you have lots of questions you would like to ask, there are some great ones here.

 

I would ask you though to hold on to those tightly for the next Global Host Q&A, which is due to be held in a few months time. Once I have more information to share on this and how to submit your questions, I will let you know. 

 

Thanks again and I hope you enjoy exploring the Community Center. 🙂

 

Lizzie

 

 

 

--------------------

Looking to contact our Support Team, for details...take a look at the Community Help Guides. 

0
Reply
Loading...

Re: Continuing the dialogue: Recapping our second global Host Q&A

David1085
David1085 in
Chicago, IL
Level 2
‎18-04-2018 04:01 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

We are in a summer vacation community with a very short rental period limited to 4 one week rentals by township ordinance.  AirBnB to my understanding has a cancellation policy that differs from one that we implement through other listing sites. If a guest cancels 7 days prior to checkin, we would not be able to host a new guest because all bookings are set up 3-8 months in advance.  The first time an AirBnB guest cancels with our listing, I will cancel the AirBnB listing because AirBnB does not allow hosts to set their own cancellation policies. I am informed that many guests book multiple locations looking for the best deal and the cancel thise others to secure their best deal.  In our situation as described, this would be tremendous loss of income for us given the restrictions of the township ordinances.  The policy we normally apply is NO cancellation policy/refund because of what is described as multiple bookings by guests.  Seems harsh but apparently a response by other vacation sites and management companies that have had enough with such guest conduct.  I hope AirBnB execs are reading this because the first time a guest cancels and we are unable to book a new guest for that time period, we will cancel the AirBnB listing.  AirBnB should allow hosts to set THEIR policies, not a general AirBnB policy because all rental situations are not the same, specifically with the changing governmental/township restrictions that are being implemented apparently all over the world including our township.

11
Reply
Loading...
  • « Previous
    • 1
    • 2
  • Next »
Comment
Preview Exit Preview

never-displayed

Hint:
Type @ and the username to notify that person! You can @ more than one username.
You must be signed in to add attachments
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Topics
  • Company News 32
  • Getting Started 24
  • Hospitality Tips 35
  • Host Stories 24
  • Policy Updates 7
  • Product Updates 49

About

  • How Airbnb works
  • Newsroom
  • Airbnb Plus
  • Airbnb Luxe
  • HotelTonight
  • Airbnb for Work
  • Olympics
  • Careers

Community

  • Diversity & Belonging
  • Accessibility
  • Airbnb Associates
  • Frontline Stays
  • Invite friends

Host

  • Host your home
  • Host an online experience
  • Message from CEO Brian Chesky
  • Responsible hosting
  • Open Homes
  • Resource Centre
  • Community Centre

Support

  • Updates for COVID-19
  • Help Centre
  • Cancellation options
  • Neighbourhood Support
  • Trust & Safety
© 2021 Airbnb, Inc. All rights reserved·
  • Privacy·
  • Terms·
  • Site Map
  • footer.heading.social.facebook
  • footer.heading.social.twitter
  • footer.heading.social.instagram