Hello there,
This is Ewa B. from California.I have been a host for 7 years and have several listings.I had been missing 6 payments from June 12-15 2020 for over $1700.
Payments were sent to Clearbank ,bank who I had a loan trough Airbnb few years ego.
The loan was paid off and the account was inactive. So I never received these payments.
When I contacted with customer service they said that can not located the money.
Clearbank received the money but when was no recipient(me) he sent it back to Airbnb..
i don’t understand how is difficult to get the transfer information??I called the bank and they said that only Airbnb can follow up with the refund since they sent the payments.
I called and wrote many messages to Customer Service regarding my missing payments .
How can I get my money back?? Which department to contact. Does anyone have the same issue? Ewa