Lately, @Airbnb has been extremely slow to respond to Resolution Claims.
When @Airbnb does respond, the support staff are not helpful and seem to look for technicalities to deny the claims.
Recently, I have a claim on a guest who broke a bedroom door. The guest is ignoring @Airbnb and the host(me). I send in pictures and a video of the guest literally walking out the frontdoor with the door and @elena @Airbnb denies claim for bizarre reasons.
I have other horror stories on guests cramming over 50 people into our two bedroom house, and airbnb going radio silent on the issue, but that's a whole other story for another day......
I just made a new claim yesterday on a guest literally staining a mattress with a puddle of Urine. No response from guest. Im holding my breath and waiting for the 72hrs wait period to contact @Airbnb and go through the back and forth drama with airbnb support staff.
@Katie
@Airbnb