@Mike-And-Jane0
If you're referring to whoever was responding to @Sarah977 and @Huma0 's 6-week-old posts on another thread last week - it's highly unlikely it was Ms Hassell. Aisling has left the Airbnb building. Speaking of which..
@Catherine-Powell
It was announced in mid-July that you had taken over the role of Head of Hosting, in addition to your role as Head of Experiences. Presumably, you assumed the duties and responsibilities of both Joe Zadeh, the previous Head of Experiences and Greg Greeley, President of Homes, who departed in July?
And Tara took over as COO on the 29th of May, apparently assuming the duties and responsibilities of both former COO, Belinda Johnson, who stepped down in March, and Aisling Hassell, VP of Community Support, who reportedly parted ways with the company last month.
It's now September, and quite frankly, apart from a lot of soothing words and a ton of seemingly empty promises that we've all heard a thousand times before, absolutely nothing has been achieved and absolutely no improvements have been made. Not a single one. Just more of the same old "We're listening, we hear you, we're committed to our hosts" that we're all so, so weary of hearing, over and over, for years now. That's not doing though, is it Catherine? It feels so much more like Airbnb stalling for time, and attempting to keep us all schmoozed and placated until they finally manage to get their precious IPO over the line.
Could it be the case that the colossal workloads yourself and Tara have been tasked with are simply way too onerous and excessive for 2 brand new executives to adequately handle, while those same workloads were previously shared by 4 tenured execs, with almost 30 years of experience at Airbnb between them?
We're well over 6 months into this pandemic now. Airbnb received $2.1 billion in funding in early April, so any excuses for decimating the crucial support services at the height of the crisis ring rather hollow. Every other properly-functioning company has got the Work From Home gig sussed many months ago - even those with multiple times the number of employees that Airbnb has retained. This is supposed to be a multi-billion tech company, for heaven's sake - figuring out the remote working challenges shouldn't be that difficult. And now we're being told that your Customer Support services should be back to "normal" by November? (not that it was what anyone would call efficient or competent even pre-COVID) Sorry, but that's just not good enough.
And what of Margaret Richardson, VP of Trust, also reported to have bailed out in August, and a key executive whose department carries responsibility for the safety and security of both hosts and guests? Who's taken over Margaret's role now? Or are you and Tara splitting that between you too?
Penelope