Going above and beyond to welcome your guests

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Going above and beyond to welcome your guests

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Nothing makes guests feel more welcome than a handwritten note or a bouquet of fresh flowers. And when guests have a memorable stay, they’re more likely to leave glowing reviews, tell their friends and family about your space, and even come back for another visit.

 

Delighting your guests with a warm greeting can make them feel appreciated, but you don’t have to spend a lot of money. From thoughtful notes to freshly baked treats, here’s how some hosts around the world have gone above and beyond in welcoming their guests:

 

1. Write a friendly welcome note

When guests are traveling, a personalized welcome can be the difference between feeling homesick and feeling at home. “I have a little chalkboard in each room that welcomes the guests, and I include their names each time,” says host Huma of London. “It's such a small touch, but they really love this.”

 

You can leave the same sentiment in a handwritten note. “I recently decided to start to leave a welcome treat with a card,” says host Trude of Edsberg, Sweden. In your note, you might include your favorite place to get a coffee or a fun fact about your area.

 

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2. Give your guests a taste of your town

One of the best ways to help your guests get settled is to introduce them to the top spots in your neighborhood. “We have a local bakery that makes a cinnamon cream cake that I happen to love, and I brought one to the first guest,” says host David of San Antonio, Texas, who now treats all of his guests to his favorite cake.

 

3. Put your own baking skills to work

If you’re a great baker, consider highlighting your hospitality skills by making your specialty for your guests. “I started leaving a few homemade cookies,” says host Beth of Roraima, Brazil. “I get a lot of return business, and the cookies have been commented on multiple times.”

 

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4. Get your guests involved

In addition to offering a sweet treat, host David of San Antonio, Texas, leaves wine for his guests. “There’s a hashtag: #takeabottleleaveabottle,” says David, who encourages guests to replace the bottle they enjoyed with a new one. Over the years, the collection has grown: “We have a wall with five different types of wine,” he says. The one-in, one-out idea makes this an affordable option. You could also try this with books!

 

5. Create a snack basket

“We realize that people come to have a good time,” says host Jerry of Atlanta. “A lot of times they come back home, and they have the munchies.” So he now stocks his kitchen with a basket of snacks like microwave popcorn, cookies, potato chips, and pretzels.

 

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6. Customize your treat

Get to know your guests, and be aware of their needs. “We leave a treat at check-in,” says host Laura of Frederick, Maryland. “Sometimes it’s local cheese, chocolate, or baked goods. Sometimes it’s local beer or a bottle of wine.” She messages her guests about any dietary restrictions first: “Not everyone drinks or can eat cheese, so I ask.“

 

If your guests have kids, a packet of stickers or a few juice boxes can be a thoughtful surprise. “If there are children, I leave a lollipop or small bag of candy and a small box of crayons [with a] coloring book,” says host Ann of New York City. And if your guests are traveling with pets, consider having dog treats on hand to share with their furry friends.

 

7. Show off your local culture

If there’s something inexpensive that your region is known for—such as leis in Hawaii—consider leaving something small to delight your guests at check-in. “One of the biggest things that we provide here is Mardi Gras beads,” says host Jordan of New Orleans. Guests appreciate these souvenirs, which can help them remember their stay long after checkout.

 

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8. Get a little help from nature

From fresh flowers to homegrown vegetables, guests love the great outdoors. “I pick a sweet little bouquet for the guest room from my garden,” says host Sarah of Sayulita, Mexico. Fresh fruit or vegetables from a garden can also work well. Don’t have a garden? Inexpensive flowers from the grocery store or local market can be a colorful way to welcome your guests.

 

9. Save money by buying in bulk

Stocking up on supplies can save you time and money, but you can still add your special touch. Host Karen of Port Elizabeth, South Africa, buys her cookies wholesale, “which provides us with a super low-cost biscuit,” she says. She also found a quick way to personalize the treats: “We bought a sealer, and we package and seal the biscuits with our own label.”

 

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10. Celebrate special occasions

Whether guests are visiting during a birthday, anniversary, or holiday, you can help make their stay even more memorable. “We had one couple staying for New Year's, so we got them a bottle of champagne,” says host Damon of Atlanta. Host Jennifer of Ontario, Canada, also keeps the occasion in mind. “If a guest is here for a specific celebration—birthday, honeymoon—I leave a little something appropriate to mark their celebration,” she says.

 

Going above and beyond to welcome your guests is always appreciated but remember: Hospitality doesn’t have to cost anything. A handwritten note can still show your guests you’re thinking of them, which can make all the difference when they’re far from home.

194 Replies 194
Susan-And-Paul0
Level 2
Tomar, Portugal

We provide a welcome basket with a welcome card, guests have access to organic eggs and vegetables, we provide a meal if they arrive late, put on birthday parties, bar b quest etc. We go out of our way to make guests feel welcome and content.  BUT I am sick of Airbnb suggesting we lower our rates, we offer amazing value but have to stick with what the market can stand in our area so we are NIT reducing or rates, In fact we increased them for the winter as we have central heating and it costs us more to run the cottage

Natascha43
Level 1
Cape Town, ZA

I like adding thoughtful gifts for guest. Do to others as you would want to be done to you. Everyone likes to feel special and valued.

Ritha0
Level 2
Faro District, Portugal

Well I did all those things,but I only got one family,that realy apreciated my effort,so now I don"t do it anymore,because just the cleaning takes a lot of effort to get it to look totally like new.

I bought wine,cherries, snacks,grapes,orangees,baked homemade cookies,sometimes if they came late,had the frigde with bread,cheese,milk etc. 

But if I do all that & still no good reviews,what then! 

Lucia147
Level 1
England, GB

I spend a fortune on kitchen roll and loo roll from the supermarket for guests which is always overpriced and wrapped in plastic, grr. Please can Airbnb bulk buy kitchen roll and loo roll from a UK paper mill, get a good price for it not to be wrapped in plastic, and enable us Superhosts to buy it in smaller bulk at a discounted rate please?! What a brilliant idea - and yes I will accept a nice thank you gift in return Mr. Chesky!

Nordina0
Level 2
Chilliwack, CA

We leave a welcome basket for each party of guests it includes a bottle of wine, enough glasses for the party around the basket (we have our logo for our airbnb laser etched on the glasses) hand made small soaps hand towels, popcorn, ear plugs, some type of game for either kids or adults. Always leave a hand written note of welcome. Also last but not least our house manual and map of our town from the visitors centre. Everyone loves the basket and thanks us for the extras. We love trying to think of ways to make people feel at home. Great tips on this thread!!

Another idea for us hosts. I live in Aruba , a small island but with a lot to do. Not all guests use their phones to look up places and experiences. I bought  island guides, nicely decorated and put that on the bed between the towels as they arrive. They can take this home with them as a memory. Guests love this!

Barbara2134
Level 1
Santa Fe, NM

Airbnb should add a category for fragrance free places since many people are sensitive.

I never heard of fragrance sensitivity and food allergies while I was growing up. I believe adults just come up with all kinds of things. God knows why....

Julie3268
Level 2
Washougal, WA

I'm new to hosting and have found that people don't drink or eat the cookies or drinks that I leave for them. I cut fresh rosemary from my garden and just purchased little note cards to leave a welcome note instead. I think people are self-sufficient and like to buy their favorite food and drink items.

Exactly!

Lindsay162
Level 1
Portland, OR

How do you guys deal with it when (because rates are not lowered) they give a bad rating in “value for the price” one of the categories? My space is HUGE and in a nice part of PDX, I’ve decorated it modernist and evening added the upgraded furniture etc... is custom welcome board, snacks drinks and some extras... books on the city, neighboring hikes, etc etc!!! What more do they need to have “value!”??

I love Smart Pricing!  I set my minimum price so my price only goes up. I agree with Jen99. I would rather be vacant than lower my price. I do lower it during the winter, but we are seldom vacant. There are no hotels within 15 miles of us. We are secluded and very quiet here so we get guests who appreciate being out in the county. 

Pamela325
Level 5
Racine, WI

#3. Put your baking skills to work – I can't believe that AirBnB would suggest this! This is a health code violation for any short term rental: all food must be packaged and sealed if you want to serve it to guests, otherwise you would need to have your kitchen inspected and be licensed to serve food.

Oh @Pamela325 , come on 

Barbara1615
Level 2
Burien, WA

I do give my guests two home baked cookies and if I know about a special occasion I leave chocolate, or balloons, sometimes wine or champagne. I put fresh flowers from my garden but in the winter I sometimes buy flowers for holidays or special occasions. I do decorate a wee bit for major holidays, and more for Christmas.