To help your guests have a great stay, you want to make sure they can make the most of all the appliances and amenities in your home. And for your own peace of mind, you want to make sure they know how to operate those features correctly. Airbnb’s house manual tool can help you do both.
You can write clear, step-by-step instructions in your listing profile, so guests have access to these details at all times and use amenities the way they were intended. You won’t need to rewrite or resend emails to each guest. Creating this manual once can help you save time and protect your property.
“I have provided a house manual. It works out well for the most part, [especially for guests who are] into tech and not into paper,” said New Mexico Rebecca, of Albuquerque, New Mexico. “I personally do not use signs or tape or anything like that, as I live here and just do not want the visual clutter.”
The feature also allows guests to access the house manual on their smartphones, throughout their trip and even without a local data plan. That way, you can remind guests to check the manual and hopefully avoid “sending late night texts, frantic calls, and the worst: bad reviews,” said Neil, of Mountain View, California.
Here’s a step-by-step guide on how to make the most of Airbnb’s house manual tool, as well as some tried-and-tested tips from hosts like you.
How to create a house manual
On the web:
On the app:
*If you’re a host managing six or more listings or using Airbnb’s professional tools, you have the ability to update your house manual across multiple listings and all at once on your listings page.
5 house manual tips from hosts
Wifi codes are often the first thing guests ask for when they arrive, so many hosts put it at the top of their house manuals. “They all want the wifi code, so that is my trick for having them open the house manual and hopefully read it,” said Marit Anne, of Troms, Norway.
Street parking rules and signs can be confusing, especially if guests speak another language. Some hosts offered up examples of their instructions:
After a long journey, it can be difficult to find and use some home essentials. Hosts Joh and Gian, of San Francisco, California, offer up these examples:
Hosts with remote properties also recommend including instructions about trash, water, and other details unique to the area:
Hosts like Jessica and Henry, of South Korea, want to make it simple for guests from other countries to use their household items: “We give information on how to use my microwave, coffee machine, washing machine, and water dispenser because it's all in Korean!” Detailed instructions are key, add hosts Joh and Gian:
Lastly, many hosts stress the importance of keeping your house manual short and to the point. “You don’t want it to make a guest feel like they have to walk across a minefield to make sure they keep the host happy. Find the right balance between your needs and making your guests feel welcome in your home,” said Tina, of Nanaimo, Canada.
Once you’ve published your instructions, confirmed guests will be able to access your house manual on their smartphones. Creating this manual once will help save time, protect your property, and pave the way for a five-star stay.
A couple of other tips:
1). We always send the manual with basic information and house-rules (“The small print”, we call it) directly to the guests by email, along with fire safety instructions, and ask them to confirm thst they have received and read both before we give them the key handover instructions.
2). It is better to leave all the detailed household appliance instructions in a manual at the property so guests can find them when they need them to use specific appliances, rather than sending a massive instruction book with abstract information.
Thank you sooo much for your tips. They have been very helpful. Giving detailed direccions is always the best to safe time, energy, and to prevent the unpredictable.
I have over time compiled a list of restaurants in proximity to my home, together with a short critique as to what they can expect food and service wise. And on a seperate list I have a list of shopping centers and other shopping with directions to the major shopping centers.
I also have a few brochures that I pick up from the Tourism Association relating to things to do in the area and leave those for my guests to peruse.
Lastly, I save any discount coupons i get for restaurants and fast food places and leave them out for my guest to use if they choose.
And I have a printed copy of my house instructions so that they do not have to always go online to find it. Just a few little hints
I just Xeroxed the appliance instructions — planned to put them in a 3-ring binder in the kitchen.
Writing instructions for everything—hot water boiler, coffee maker, steam iron, shower head, outdoor lighting, garbage disposal, use of water in Mexico, six-burner stove and oven, hair dryer, cable television—seems too much.
if I were a guest, I’d probably want to see the town, not read instructions. I’ll try to find a happy balance.... Carol
Very nice tips, appreciated the comments especially the power and water usage.....will work on LVDM manual for sure.... bit by bit...
Thank you for all the tips on a host manual. I am brand new to hosting and this will help my guests to become familiar quickly with all my amenities.