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As people start to feel comfortable traveling again, they’re not always sure where to go first—or when. So we just introduced a whole new way for guests to explore listings and discover great places like yours.

 

The new features can help you reach more guests in the earliest stages of trip planning. For example, we’ve added 21 Airbnb Categories, from Camping to Iconic Cities, to highlight great stays that guests can browse. Your listing could pop up in someone’s feed as soon as they open the app.

 

As a Host, you can improve your chances of getting noticed by making sure your listing details are as current and complete as possible—and complemented by attractive photos of your space. You can find out more on the Resource Center

 

What’s one thing you’ve done recently to make your listing really shine?

54 Replies

Re: How can Hosts benefit from Airbnb’s redesign?

in
North Stonington, CT
Level 4

Quincy, Thank you for your message however it's really important right now to provide firm responses as to what Airbnb is doing and that they recognize the impact of this massive change. Just "passing feedback along to the team" is not quite cutting it. This is a system-wide failure where people are LOSING revenue.

 

My bookings have completely gone, full STOP. No bookings and almost 0 visibility when I was getting 30 views per day and a nearly 5% conversion rate which is fabulous. I was making money for Airbnb, almost exclusive to any other booking/marketing platform.

 

Why does Airbnb want to kill my business? How is this good for their business? This isn't even user-friendly for travelers. Several past guests said they can't even find me and have reached out to see if they can book direct.  I have removed Airbnb from my website as my preferred booking engine and I'm bumping up my VRBO, Plum Guide and Booking.com. This is a real mess and requires fast action before you lose the workhorse of your host network. Yikes. 

Re: How can Hosts benefit from Airbnb’s redesign?

in
Savannah, GA
Level 2

What if ABNB removed the category?????????? 

 

Now only Lake front and Beach front searches exist for ANY waterfront property on the entire platform.  What about all the River Front/  Creek Front Properties?

 This new rollout has completely ignored the Kayakers/ Paddle borders and those that Fish. YOU ARE IGNORING A HUGH DEMOGRAPHIC>

Re: How can Hosts benefit from Airbnb’s redesign?

in
Mt Holly, VT
Level 2

Well I have discovered that my cabin is in the "Ski" category which is nice, WHEN IT IS SKI SEASON. Otherwise my private cabin in the woods on the edge of a national forest is not in any category at all. So visitors searching the "cabin" category won't ever find me for the other three seasons of the year. I should be in both Ski or Cabins. 

Re: How can Hosts benefit from Airbnb’s redesign?

in
North Stonington, CT
Level 4

this is happening to hosts around the world. It's a big blunder. Nothing like shifting everything at the beginning of the summer season which for many of us is "the season" to make the majority of bookings/profit. I'm at a loss. 

Re: How can Hosts benefit from Airbnb’s redesign?

in
Mariposa, CA
Level 2

@Quincy Same question. Who decides what category a property belongs in? Also, can a property be in more than one category?

 

We're near a national park. A lot of people who are going to the park stay at places outside the park, which are less expensive, like ours. But if I do a search on Yosemite National Park, it seems that nothing is listed for any rentals outside the park itself. It would be beneficial to hosts and guests if you had options for searching for places within a certain price range and distance of a tourist attraction. (People who stay at my place generally can't afford $400+ a night to stay IN the park.)

 

Also, I'd think guests would appreciate a filter or a category for places that accept pets. I'm surprised you don't have that, considering how many hosts don't accept pets.

 

Update: So, I found if I use the map for a search on national parks, when I focus on Mariposa area, I see listings outside the park. Except mine isn't on the map. Nor can I find my listing anywhere except under All Homes. How can I know what kind of photos would get me listed under a particular category?

Re: How can Hosts benefit from Airbnb’s redesign?

Level 5

We are having the same issue with our tiny house not appearing under tiny house. Frustrating. 

Re: How can Hosts benefit from Airbnb’s redesign?

Online Community Manager in
London, United Kingdom
Online Community Manager

Hi @Beverley123, thank you for your reply here. I've noted your points on the list so that the people from the product team can take a look. I'll share more info as soon as it becomes available. 

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Re: How can Hosts benefit from Airbnb’s redesign?

in
Burlingame, CA
Level 2

Please add “Riverfront” properties to your catagories!!! : )

Re: How can Hosts benefit from Airbnb’s redesign?

Online Community Manager in
London, United Kingdom
Online Community Manager

Wonderful suggestion @Julie-and-Brad2 ! 


Can’t find what you’re searching for?
Click start a conversation to ask the Airbnb Community! 

Re: How can Hosts benefit from Airbnb’s redesign?

in
North Stonington, CT
Level 4

Please bring back the original site. This category tool is great but only if hosts can select the categories that apply and only as an ancillary search and inspiration slider tool. I spoke to several of my guests and they said it's overwhelming and said they will be moving to VRBO next time. Please read the massive amount of comments regarding this dramatic shift. This is not helping your host community. Unless you are a multi-million dollar "design" category listing. 

Re: How can Hosts benefit from Airbnb’s redesign?

in
Boulder, CO
Level 3

There appears to be a bug where the cover photo chosen by the host, is NOT the photo displayed in search results.  For my listing, I have the bedroom photo selected as my cover photo, however the kitchen photo is shown in search results.  This makes my Airbnb look less desirable to guests.

Browsing the search results, it appears many other listings are also affected.   Is this a bug, or is some algorithm overriding the host's chosen cover photo?

Re: How can Hosts benefit from Airbnb’s redesign?

in
Boulder, CO
Level 3

UPDATE: it *appears* this behavior is tied to the "SHARED HOMES" tag. When I limit my search to "SHARED HOMES" category only, then the kitchen is shown as my cover photo. When I search for ALL HOMES then my selected cover photo (bedroom) is displayed correctly.

 

I do NOT want my kitchen displayed as my cover photo EVER. It's very frustrating that it appears Airbnb is trying to get clever here, while removing control from the host.

Re: How can Hosts benefit from Airbnb’s redesign?

in
Kennewick, WA
Level 2

@Jesse192 I have this problem also - if my city is chosen with no date, my cover photo is the one I choose. When the dates are added and the catagory of Shared Accommodations is chosen, the photo of my washer and dryer became the cover. When I called Air I was told nothing could be done and the CS said to remove the photo.  Not a good answer! Having free access to the washer and dryer is an advantage of my listing but NOT the photo I want as the lead. I've reluctantly removed it. 

 

I'm also annoyed at the way the listings have removed the titles. I put a lot of thought into the title, and have  invested in marketing materials. All wasted now.

 

 

Re: How can Hosts benefit from Airbnb’s redesign?

in
Ubud, Indonesia
Level 4

Could you add under scenic views, volcano views, rice field views and jungle views, these are all views that Bali is famous for but none exist under the categories.

Re: How can Hosts benefit from Airbnb’s redesign?

in
Boulder, CO
Level 5

This all seems like another way to take control away from the hosts. We can't see the name we have chosen for our home in the search (mine just says "Cabin" now) we can not choose our own categories, and we can not choose our own cover image. @Airbnb please take into consideration that your company would not exist without hosts, and please be mindful when you make changes to the platform that affect hosts negatively. 

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