How to turn your property into profit with the help of these 5 Superhost tips.
Nick and Sarah Roussos-Karakaian are a husband and wife Superhost team (@nestrs) who have turned hosting into a full-time business in Columbus, Ohio. After listing their New York City basement on Airbnb in 2012, they became hooked. Since then, they’ve made it their dream job. Sarah also co-hosts the podcast "Thanks for Visiting,” a resource for experienced hosts and newcomers alike. Here, they share their knowledge and tips on how to launch an Airbnb business.
Nick and Sarah’s Tips to Launch an Airbnb Business
How it all began
Sarah: “For us, it started in Queens, New York. I was an actor. I was also bartending a lot.”
Nick: “And I was an intern with a master’s degree in architecture who was barely able to feed myself…”
Sarah: “And we both really wanted to own property but didn’t know how. One day, I saw this tiny house—it was the smallest one on the block and was expensive for us—but I was determined to find a way to get it.”
Nick: “With the right financial education, savings, and support from family, we were able to get a loan.”
Sarah: “And as all of this was all happening, I learned that my friend was listing a room in his apartment on Airbnb, which was helping him pay his rent in New York City—it was so wild to me. Not many people knew about Airbnb at the time. I told Nick about the potential for us to list our property, and he was hesitant—but I was intrigued. We jumped in and that was the beginning of it all.”
Nick: “I remember scrubbing toilets and being so happy to do so. It was paying for our mortgage so I thought: ‘Yes, this is amazing! How can we do more of this?’”
Sarah: “I was able to bring a lot of my hospitality experience working at luxury hotels—and I loved it. After four years of hosting and homeownership in NYC, we were fortunate enough to get a knock on the door from a developer who wanted to buy the place from us, furnishings and all.”
Nick: “After some soul searching, a long spreadsheet of places we could go next, and road trips around the country talking to locals, we found ourselves in Columbus, Ohio.”
Sarah: “To be able to blend design, hospitality, and real estate—and have the freedom to make our own creative choices—has been a dream come true. It’s why we’re so passionate about helping others learn how to host.”
01. Start with a mission statement
Sarah: “Before you get started, we recommend creating a mission statement for yourself. This will be your ethos and your north star, which is especially helpful during those moments when you might be uncertain about a direction or a decision. Your mission statement can help steer you in the right place. It’ll also inform how you create and craft your space.”
Nick: “When creating a mission statement, take the time to ask yourself a few questions:
Sarah: “For us, our mission is to transform spaces that transform lives. And we try to remember that in all that we do.”
02. Survey the market
Nick: “Before you jump in, it’s important to do your research and look at the competitive landscape in your area. This initial research will inform how you design, brand, and market your own space.
03. Price it for profit
Sarah: “Creating a budget, while it may not be very sexy, is super important. We recommend using a spreadsheet and categorizing your costs into three buckets:
1. Upfront costs: These are the initial investments you pour into your space before anyone experiences it, such as renovations, decor, furniture, and photography.
2. Ongoing costs: Core items consumed by the guest that will need to be replenished, including toiletries, toilet paper, paper towels, batteries, and lightbulbs.
3. Maintenance and management costs: This covers everything needed to keep your space safe, warm, and livable, including lawn, outdoor, and exterior spaces. Will you be hiring a cleaning person to help you with turnarounds or a co-host?
Add these numbers up and make sure you’re comfortable with your investment numbers and your realistic goals. If they don’t, then maybe you need to do a bit more saving upfront so you can create a space you’re proud of.”
04. Think like a guest
Sarah: “This is one of my favorite tips to share with hosts, and that’s to enlist an honest, blunt friend to stay at your space. You’re so close to it day in and day out that you might forget the things that a traveler might need—such as a toothbrush or toothpaste—or a design flaw that you’ve overlooked. A friend can help provide feedback on those pesky but important details. You don’t want a paying guest to be the one to point them out.”
Nick: “We like to include a ‘Forget something?’ basket of toiletries and items that guests may need last minute. Having a hospitality mindset has to be at the core of your business in order to succeed. It’s the reason people go to the different brand hotels they love—because they know what to expect: a space that feels like they’re the first people to ever arrive in it, the towels have been folded with care, and they know they can count on all the details such as having a phone charger next to the bedside table. You want to bring that same level of service to your guests so they want to come back again and again.”
05. Automate it
Nick: “Hosting is challenging, but it’s also a different game now than it was when Airbnb first arrived. There’s a lot more technology, tools, resources, and support to help you organize the process and make your life a little easier as a host.”
Sarah: “When hosts are starting out, we recommend doing the end-to-end process of each stay: from the initial booking message, to greeting your guests, to doing the cleaning and turnaround. Once you’ve understood the ins and outs, then you can automate it in a number of different ways, for example:
Nick: “Creating an Airbnb business takes hard work. But we really hope to show people that owning a home and doing it full-time is possible—and that there’s more than one way to do it.”
Sarah: “You know I went through a career change, and I was terrified that I would never find anything as much as I loved performing. But Airbnb has been life-changing for us. We can make our own creative choices, be our own boss—and that just makes it so much more special.”
Nick: “It allows us to remain flexible and enjoy our lives a little bit more. We hope that you can find a way to launch an Airbnb business and make it yours. If you need any more advice, you can find us.”
Nick + Sarah, Nestrs
Check out the full #howtohost series here.
Great reading. Thanks for the tips. We are on the Gold Coast in Australia and enjoyed reading your comments. We agree that leaving a few extra items for our guests is vital for a good review and making their stay special. We are walking distance to the beach and have included beach towels for our guests. We also have a sand pit, trampoline and toys for children. Board games in the cupboard for a rainy day.
Thanks again and look forward to hearing more in the future about your adventures!
Kind regards Nicky and Paul
try some beach umbrella, charge as it is evaluated in depreciation value, and a cool box.. always want to have them. and jelly fish med manual or antidote.. a beach chair is also inexpensive i think .. I get it for cheap.. usually it helps the guys to impress woman..
Floaties is still questionable hahahhaha
Good to know all kinds of experiences through Nick and Sarah.
They clearly depicted that Life is assimilations of continuous experiences small, medium and big.
We learned some great and intricate aspects of hosting and getting the extra mile.
The extra mile that I am thinking apart from other elements is Yoga, Pranayama that can lead finally to the state of meditation. Yes, It is a difficult choice.
That is a mission to experience life in a different way.
Thanking you all with due regards
Sumit and Boni
Thanks for the tips. It was an interesting read and we will be adding a basket with toothpaste, toothbrush, etc . We currently provide a welcome basket with homemade blackberry wine, chips, and chocolate.
We live in the country and we plant a vegetable garden and also have a greenhouse with lots of strawberries, tomatoes and cucumbers. Our guests are invited to help themselves to anything they would like to eat and this has been a big hit. We are also close to the ocean and provide beach bags, blankets and towels for our guests. We have toys for children and lots of board and card games for rainy days.
Our kitchen is fully equipped. We had many guests comment in their reviews about how well equipped our kitchen is. One even commented how she figured we had everything in the kitchen but would not have a garlic press. When she opened one of the drawers, low and behold, she found a garlic press! Every little extra helps.
Thanks for your tips Sarah and Nick
Hi Sarah and Nick
what would you say is the best smart lock out there that can be installed and change the codes without having to be present ?
Kathleen and Hector
[Personal information hidden for safety reasons–in line with the Community Center Guidelines]
Ocean Park Suites - San Juan PR
Hi Kathleen and Hector! We use several different smart locks.... I think the lock that has been the best over all for us is the Nest smart lock by Yale. I feel like this topic will continue to be a fun topic to discuss as technology continuously improves and works in conjunction with the Airbnb app. Hope that helps!
I have only been hosting in Asheville NC (town 10 minutes from there) since May 2019. I really love it, and have met some great people!
I have found that everyone has mentioned the snack basket, and a the mini fridge stocked with water, and a bottle of wine.
I have had many people mention the nice white towels! I have been learning a lot, and keep thinking of improvements.
I love experiencing with different ways to make the bed luxury looking! Thanks for sharing!