How to expand your business with Experiences

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Homemade breakfasts, walking tours, neighborhood activities, and more —Superhosts go above and beyond when it comes to making guests feel welcome. In fact, about 30 percent* of Airbnb homes hosts have offered tours and activities to guests. And some hosts have even made these offerings official by expanding into Experiences.

 

Take Superhosts Patricia Ramos and Oscar Fernandez, who were one of the first Experience hosts in Cuba. The couple, who are both economics professors at the University of Havana, started as home hosts. Now, they also host four Experiences: a two-day cultural adventure in Havana and rural areas; a half-day walking tour of authentic Havana; a day-long excursion to the Cuban countryside to grow coffee, raise animals, and live off the land; as well as a two-hour conversation about the Cuban economy and society over Cuba Libres or beverage of choice. Plus, “we have encouraged friends to host 15 other Experiences,” Oscar said.

 

Patricia and Oscar talked to us about how they took their entrepreneurship to the next level.

 

So how did you get started with Experiences?

 

Oscar: Well, we were spending two hours with every guest during every check-in because we wanted to tell them everything we knew about Cuba. And we enjoyed it a lot because we felt like we were professors, just with a new kind of student.

 

Patricia: Then people started to review us and wrote about [our impromptu tours]. So when Airbnb launched Experiences in Cuba, we thought, Why don’t we create an experience like we’re already doing at check-in?

Tell us about your first Experience, Being Cuban Adventure. What makes it unique?

 

Patricia: For the most part, international visitors coming to Cuba are expecting to hear about tobacco, rum, and salsa music. But what we wanted to do is show guests a little bit more: how the educational system, the health system, and the markets work; and how people live on such low wages. We do a walking tour around the city, and show them places that aren’t for tourists, like Coppelia, which is the kingdom of ice cream. It’s about 25 cents U.S. for five scoops of ice cream. There is about a 30-minute wait, and people socialize and even have meetings while waiting in line—it’s a snapshot of Cuban society. We also take our guests on public transportation, which is not common at all [for tourists]. At the end of the day, they feel like they did something really big and can speak to how Cubans really live in a socialist society.

 

What’s the best part about being an Experience host?

 

Oscar: The knowledge and cultural enrichment is amazing. Every time, you share your culture. We are still professors at the university, so we encourage our younger colleagues to co-host the Experience with us. We also feel Airbnb has generated jobs and improved lives. For our “Life in the Countryside” Experience, we take our guests to a rural area to meet our family friends who live off the land by fishing and growing fruit and coffee. Now, we bring guests there about three times a week, and our friends are entrepreneurs now, too.

 

Any advice for other hosts thinking about creating an Experience?

 

Patricia: It’s all about whether you have something to share and whether you truly want to share it with others.

 

Oscar: Because opening yourself up to guests is what it’s all about. You must be yourself and authentic, otherwise you’re not going to be successful.

 

*Based on Airbnb internal research of more than 100 hosts.

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29 Replies

Re: How to expand your business with Experiences

in
St Leonards, GB
Level 3

Cuba sounds like a great place to visit if I stayed at your place

Re: How to expand your business with Experiences

in
Melbourne, Australia
Level 2

Our family just came back from visiting Cuba, staying with with Airbnb hosts. We had a wonderful time, and our trip was greatly enhanced by the friendliness and knowledge of not only our hosts, but also our tour guides. We had many interesting conversations about the political and social climate in Cuba and this led us to have a much better understanding of this complex country, its history and culture. Patricia and Oscar's Experience sounds wonderful. 

 

For anyone planning to visit Cuba, I highly recommend reading  the short but highly entertaining and informative book "Havana: A Subtropical Delirium" by Mark Kurlansky.

Re: How to expand your business with Experiences

in
Cape Town, South Africa
Level 2

Thank you for sharing how as a host you do enrich the experience of visiting Cuba for your guests  

You have motivated me to think of how I too can play an active role in my guests visit to South Africa. I too love talking to my guests about our countries history, places of interest, etc. 

Re: How to expand your business with Experiences

in
Pokhara, Nepal
Level 3

Warm welcome to our place in Nepal.  Nepal is very rich in natural beauty. We have highest mountain of the world called Mt.Everest. We have many other highest mountains, lakes, George, caves,rivers and so on. We organize hiking activities to our guest as well as sightseeing and many more.

please contact us for more information.

with warm regards 

bishnu Adhikari

Re: How to expand your business with Experiences

in
Washington, DC
Level 1

I actually spent a week in Hotel Colina wh is a stome throw away to the Univ of Havana.  I enjoyed my stay and truly appreciate my experiecne there.  The affection and warmth of the Cuban people will no doubt compel you to recalibrate your sense of what is truly valuable and important.  

Re: How to expand your business with Experiences

in
Ozark, MO
Level 2

What a simple but great idea for hosting an experience! We have wanted to venture into hosting experiences and this gives me some ideas!

Re: How to expand your business with Experiences

in
Sarasota, FL
Level 1

Question, do you charge extra for this....Or do you include this in your price.  

 

When they come to you home do you offer a tour, and give pricing or do you just say, hey we are going to take you around town?   How do you set this up...how does it work.  I could do boat tours, I have a boat, but would want to charge extra??? Is this appropriate?    Is it run through Airbnb?  What about insurance purposes of traveling with this people in cars or boats????

Re: How to expand your business with Experiences

in
Agawam, MA
Level 1

All great questions. I have many questions eerily similar to your's Karen.

Re: How to expand your business with Experiences

in
Hampton Bays, NY
Level 2

Yes it does sound great but it does need some reseach and yes if you are spending your time and energy there should be some compensentation.  I will pick and drop off my quests up at the train station and sometimes drop them off at a resturant or the beach all at no charge  but it is time comsuming.  

Re: How to expand your business with Experiences

in
Statesboro, GA
Level 1

I too would love to know how you manage the payments.

 

Re: How to expand your business with Experiences

in
Pokhara, Nepal
Level 3

Hello Karen,

if you are offering extra activities you can change extra for your guest and they will be happy to pay as normally guest paid through Airbnb for accommodations and breakfast probably. Give new experience to your guest.

 Thank you 

Re: How to expand your business with Experiences

in
Newmarket, Canada
Level 2

I will definitely stay at your place next time I come to Cuba.

Gil’s place

Re: How to expand your business with Experiences

in
Milwaukee, WI
Level 2

This totally makes me want to go visit them!! 

Re: How to expand your business with Experiences

in
Belgrade, Serbia
Level 1

Airbnb, please launch experiences in Belgrade, Serbia 🙏

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