You may have seen a letter from our CEO Brian Chesky this week with some important announcements for our community. In case you missed it, we’re launching a formal program to give hosts a seat at the table, and an opportunity to take part in our company’s success.
It’s made up of two equally important parts:
You can read much more about the programs here.
We’re looking forward to introducing the Advisory Board before the end of the year.
How will the Host Advisory Board be selected? That information should have been included in Brian Chesky’s email. Set criteria: five years as a Superhost and the ability to devote X number of hours to the board. Then open up the application process to all Hosts. Once the board members are selected, state who they are; provide bio’s of all advisory board members and how to reach them directly.
Provide Advisory Board meeting agendas to all hosts; put the meetings on Zoom or stream; and provide a channel for public comment. Airbnb’s M.O. has been to accept “feedback” but Airbnb doesn’t follow up with Hosts.
Hosts should have regional reps whom they can contact directly: an account manager. That way, each account manager becomes intimately familiar with hosts and their concerns. (Right now, we only get help from Case Managers across the world who contact us at 12 am - 4am. Hosts have to talk to Airbnb in the middle of the night because it's the only time that we can converse in real time.) Account managers would be required to tune into the Host Advisory Board meetings to both report back to his/her Host clients and to bring up topics of broad concern.
PLEASE PASS THIS ALONG TO THE ADVISORY BOARD SELECTION COMMITTEE, since Hosts have no other way to reach this group. Thank you. Please post Airbnb's response on this thread. We look forward to it!
Is anyone else having difficulties actually finding the "directed share program pre-registration form"? I received the email announcing the program, and the is a link in it that supposes to take you to the form. But it only leads you to another page with info about the form, saying "filling out the form below", but there is no form there, nor an active link to direct you to it.
Thanks for your note Quiincy! I think I posted in a different chat maybe, but after reaching out to support, I received a link that worked. So my form was filled out and sent in. I look forward to the rest of the info!
I also have a security complaint about proper photo identification. Hotels require an ID at the desk. I have no idea who's coming to my house about half the time. The shroud of discrimination is bogus. Obviously there is NO verification of profile photos. None. This has been my experience. Policy is policy. Step up and own it. Support your hosts security. I am tired of the push back here. Stand by your hosts. @Katie what's with the push back?
Hey @Susan1730, no push back on my part here - we're happy to hear your feedback 😊 Just to build upon what you're saying here, do you have any suggestions for other ways to combat discrimination without compromising on photo identification, like you mention?
Which part of your listing are you most proud of?
Just noticed this in the prospectus appendix notes - was it buried there so hosts wouldn't see it? Can't help but wonder just how much of that money actually went to hosts, "primarily" could mean only 51% of the $200m went to hosts, where did the rest go (to guest refunds?) and why wasn't the remaining $50m distributed to those hosts who so desperately needed it? Perhaps it was just withheld because the company needed that $50m to assist with recording a miraculous $219m profit in Q3 pre IPO launch?
Notes to Consolidated Financial Statements F-57
Extenuating Circumstances Policy (Unaudited)
In March 2020, the Company applied its extenuating circumstances policy to cancellations resulting from COVID-19. That policy provides hosts and guests with greater flexibility to cancel reservations that are disrupted by epidemics, natural disasters, and other emergencies. Specifically, accommodation bookings made by guests on or before March 14, 2020, have so far been covered by the policy and may be canceled before check-in. To support hosts impacted by elevated guest cancellations under that policy, the Company committed up to $250 million for hosts. The eligible reservations for this $250 million host program were defined as reservations made on or before March 14, 2020 with a check-in date between March 14, 2020 and May 31, 2020. For these reservations, eligible hosts are entitled to receive 25% of the amount they would have received from guests under the host’s cancellation policies. These payments are accounted for as consideration paid to a customer and as such, are expected to result in a reduction to revenue. Under this policy, the Company recorded $204.4 million of payments, primarily for hosts, in its consolidated statement of operations for the nine months ended September 30, 2020.