@Catherine-Powell Thank you for responding.
But you have said essentially nothing here. All we ever hear from you or your predecessor is that you are "working"on things, that they are tricky or complex.
There is nothing whatsover complex about ceasing to suspend host's accounts while they are being "investigated" because of a guest accusation, while refusing to tell the host what they are being investigated for. That is the behavior of dictatorships- that you are guilty until proven innocent. How would you like to be arrested, your source of income blocked, with the police refusing to tell you what you are being arrested for?
There is nothing complex about this- you simply stop doing this. It doesn't take weeks or months, you stop doing it today. If a host is being investigated, you tell him transparently what he has been accused of. That's just basic respect
The same goes for retaliation reviews. When a host submits documentation and evidence in the form of photos, videos, messages from guests, all according to the time frame of Airbnb policies, of rule infractions or damages, you simply don't allow that guest to leave a review, because all of those cases result in retaliatory reviews.
This doesn't take weeks or months of meetings and discussion, it's common sense and the policy could be changed tomorrow.
Why are hosts being left to suffer, losing their Superhost status over a 1* retaliatory review, and all the other ways hosts are disrespected, while the powers that be at Airbnb hold endless meetings and create advisory boards, to discuss things that have been brought to your attention, begging for change, continually, for years?
Please stop saying it's tricky or complex- it isn't, and no other listing platform treats its hosts as abyssmally as the company you are working for does.
As for your promises that CS would be back up to speed in November, that has proven to be completely untrue. Not only are hosts waiting weeks and months to have their issue dealt with, they are being dealt with incompetently with what appear to be terrible, ill-trained reps.