In the latest Host Update, Catherine Powell discusses quality hosting, updates to guest standards, and new COVID-19 safety requirements for members of the Airbnb community.
Last year, in an effort to hold guests accountable for their actions during a stay, we announced new guest reliability standards. Since then, roughly 100,000 guest accounts that violated these policies and standards have been suspended or removed. In response to ongoing host feedback, we’re adding five new criteria to our guest reliability standards to address late checkouts, unauthorized pets, removal of approved security devices, and other issues.
Between now and the end of the year, we’ll be investing in improvements to our systems and processes. These efforts will help us in making progress to ensure consistent enforcement, quicker response times, and higher overall accountability with guests.
As the heart of the Airbnb community, we know you work incredibly hard to provide the highest level of hospitality for your guests. When travelers have a bad experience with a host on Airbnb, it affects hosts’ reputations in their local communities and governments—and hurts our community as a whole. We’ve noticed recently that a group of listings didn’t live up to our expectations for quality. So just as we are removing guests to help protect the Airbnb community, we’ve decided to suspend or remove listings that have a consistent pattern of serious issues or that have regularly received low review ratings and failed to meet guest expectations.
In most cases, hosts with affected listings have already been notified and there is an appeals process in place to help address concerns. To learn more about these updates and how they may impact you as a host, watch the full Host Update.
To help keep our community safe and trusted, starting October 12, hosts of stays will be asked to commit to a five-step enhanced cleaning process. Hosts will be required to attest to the protocol by November 20. If you’ve already attested, you’ll simply need to follow a quick prompt to agree to wear a mask and practice social distancing. New hosts will also need to commit to the safety practices. According to internal Airbnb data, listings enrolled in the Enhanced Cleaning Protocol are some of the most popular listings and have three times more bookings on average than listings that were not enrolled in the protocol.
We know health and safety has been top of mind for both hosts and guests alike, and we will continue to try and ensure standards are being met. As always, thank you for sharing the topics that matter to you. Please let us know what you’d like us to cover in future Host Updates with Catherine.
To read a full overview of the video, visit this Resource Center article.
I use a checklist that details every step with check boxes that I check off when the appliance/surface or switch plate is wiped down. It includes the type or name of the product used. At the end of this checklist is a place where I certify that all these things are done and I sign and date it. It is left in the apartment with the safety sheet and house rules. I have not had any problems so far. One guest wanted to know what brands of products I used for disinfectant and if the furnace/AC filter was cleaned. I addressed this with the recommendations from the CDC and he was ok with that.
I think transparency and a cooperative, non-judgmental attitude goes a long way toward averting any issues with guests.
I have the check list saved to my laptop and just go through the apartment with it as I clean. It would take me just as long to clean the apartment the way I would want it cleaned if I were a guest. The check list is just an added service to show that I am serious about the guest's health and safety. My own as well since the apartment is in my home.
As for the rate, I add $10 for cleaning. The hardest part has been acquiring the disinfectants. But the AirBnB service was a great addition.
You hit the nail on the head. Seems like the people that made these rules have never actually cleaned a property. I have 150 five star reviews for cleanliness and did not agree to the enhanced cleaning badge the first time around.
I clean, sanitize, and then polish because I have noticed everything is streaky and terrible looking if you let bleach water dry. I don't care if the order is wrong, it looks dirty if you don't polish with the appropriate product. I also re-enter the space with a mask and clean gloves an hour after I'm done cleaning because there is always one little stray hair or fuzzball that avoided the vacuum and the mop.
AWESOME and High fives all around. I have not been able to find Lysol in any form in my area and Amazon sellers are price gouging (as much as $35 per can). I just ordered my first host cleaning kit. Thank you, thank you, thank you.
I found it by going to my Dashboard. At the bottom of the page in a gray box is a list of links. Find the "Resource Center" link under Host menu. When you click on that it will display a Utube video titled "Introducing Airbnb's COVIC-19 Safety Practices" If you click on that window it takes you to the page where all this new protocol and lists are.
It is a bit convoluted. I have complained several times about the NOT user friendly format of this website. But if you have time and can surf through it you will eventually find what you are looking for.
I think the company would do well to hire someone to revise the website and make it easier to find what you are looking for. It took me 3 day the last time I needed to get an answer to a policy issue.
Holy Moly! I wondered if any host was going to buy those cleaning products. $10 for a bottle of no-name disinfect when a gallon of bleach costs a couple of dollars. No thanks!
Someone has obviously done a deal aye @Emilia42 & it's not you and I!!
Wonder who is creaming it and may have undisclosed conflicts of interest...
We don't have Lysol in New Zealand & to be honest I had to look it up to see what it was we from time to time hear about.
@Noriko @Sergi and other Admins and that we continue to adhere to the required Sanitation standards & Legislation of our long standing Public Health Acts until our Leaders & others sort out the disruptions to our lives, as it's them who are causing this ongoing issues we are all facing.
Time for Commonsense back in our lives.
New Zealand is Covid 19 free and we no longer need to wear masks , keep social distances etc. The borders are closed so our only guests are covid free New Zealanders. This ridiculous edict by Airbnb needs to be revisited on a country by country basis.
There is no legal requirement for masks in private homes here in the UK and I will not sign up to this. Distancing and cleaning fine but forcing me and my guests to mask up is ridiculous, we could come across each other on the landing, in the kitchen, in the hall... Are we supposed to wear one constantly?! If this is enforced that's the end of Airbnb for me, such a shame.
If you are operating an AirBnB it becomes by definition running a commercial property even if it is your private home so you may not like this but this is something you and your guests should be doing in public spaces.