What brings you to the area? Who are you coming with? When do you think you’ll arrive? Airbnb hosts have a number of questions swirling through their minds when they receive a booking. And many hosts take the opportunity to get to know their potential guests by asking these questions before guests book instantly. It’s not required, of course; but, adding questions to a pre-booking message can help drum up more information about potential guests, simplify the booking process, and ensure a great relationship with guests from the start.
Later this month, Airbnb is launching an improved feature: pre-booking message. It’s a better way for hosts to add a greeting and ask all of the questions you want before guests book instantly. (You’ll have plenty of room, too, because we’ve increased the character count. And if you currently use welcome message, there’s no need to change anything.) Your potential guests will read your message while they’re booking, and be able to respond to your questions before confirming their reservation.
Here are some ways to make the most of Airbnb’s pre-booking message feature.
5 pre-booking message tips from fellow hosts
1. Start by thanking your potential guest
“I think it's a good way to build trust and a way to encourage a good stay,” said host Juan, of Colombia.
2. Ask about what’s most important
Think about the one thing that would make a great (or not-so-great) stay for you and your guests, and ask them about it in your pre-booking message, like these hosts do:
3. Invite guests to re-read the listing and House Rules
When writing your pre-booking message, take the opportunity to remind guests of any crucial listing details they may have missed. “I put myself in the guest’s shoes,” French host Marie Line said. “Sometimes we are so happy to have found the apartment of our dreams that we hurry to reserve it—I once booked an apartment without realizing sheets weren’t provided! So, I think if the hosts had invited me to read their listing again, I wouldn't have made that kind of mistake." Other hosts offer these suggestions:
4. Get to know your guests
To customize your hospitality and let guests know you care, hosts recommend asking questions like these:
5. Showcase your hosting style
Some hosts ask a lot of pre-booking questions while others ask none. Hosts recommend reflecting your hosting style—whether it be laid back or strict—when you’re asking questions in your pre-booking message. This will also help guests determine if it’s the right fit:
Once you’ve saved your pre-booking message, potential guests will automatically receive it when they use book instantly. Creating a pre-booking message once will help simplify the booking process, give you more peace of mind, and let guests know they have a wonderful stay ahead.
@Airbnb Since you took the time to make this rather lengthy post, I assume that the pre-trip questions are supposed to be still active and visible to guests. There have been several threads in this forum in the past, discussing this subject. Numerous hosts have said that their questions were no longer there, while others said that theirs were still visible.
My last four guests have not responded to the questions at all --yet they were able to instant book. This leaves me having to follow up and ask the guest to please respond. My most recent guest was unable to locate the questions at all.
Why are guests allowed to instant book without answering the questions when they are supposed to be part of the booking process?
Often, guests do not bother reading the listing description. In our case, we have had numerous guests who were surprised at the presence of cats on the premises--something that my listing makes very clear. The pre-trip questions are vital, because I ask the guest to acknowledge that they are aware that there are cats on the property and that our guesthouse may not be well suited to those with allergies.
I ask that you PLEASE, fix the booking process so guests won't be able to instant book--UNLESS they have responded to the questions. This can't be so difficult.