Managing reservations made simpler

[Airbnb]

You’ve told us that managing reservations from home or on the go could be easier and more consistent. As we did with changes to your reservations list, we’ve listened to your feedback, studied hosts’ concerns raised with the community-support team, and run research studies to understand how we could improve your experience. Here’s a sneak peek of upcoming changes built on your input.

Consistent information wherever you go

Soon, whether you’re managing reservations on the Airbnb app or website, you’ll have the same set of reservation details available. What’s more, anywhere you see a reservation—in your calendar, the message thread, your dashboard, or your reservations list—you’ll be able to take action right from that screen, which means it will be faster and more efficient for you to handle each reservation.

More details about reservations and guests

We’re giving you more specific information about the status of each reservation. And you’ll also get more details about the guest associated with each reservation without having to click into their profile. You’ll know how long they’ve been on Airbnb, what languages they speak, and if they’re a host like you, so you can make confident booking decisions and interact with your guests efficiently and quickly, all from one screen.

More payment details

You’ve told us that you wanted your expected payout dates to be even more visible. Numerous hosts called our  community support team about this, so we made sure payout dates were easier to find. We’ve added a link to your transaction history and expected payout dates alongside every reservation.

Answers to your frequently asked questions, right where you need them

By studying the types of questions that come up most often for inquiries and reservations, we’ve been able to anticipate what answers might be most helpful to you based on the reservation you’re currently managing. We’ve added links to reservation-specific FAQs at the bottom of every reservation so you can get the information you need, when you need it.

More consistent tools and views

Previously, if you had Instant Book turned on for a listing, you could only hold dates when you pre-approved a guest on the website. Now you can do so in the app too. And the private notes feature, which was previously available only in the calendar, is now available anywhere you see a reservation.

All these improvements are coming your way in the next few months, and we hope they help make quick work of managing your reservations. Thanks to all the hosts who gave us feedback and joined focus groups. Let us know what you think of these changes and others you’d like to see.

[Phyllis4]

I agree.  Thanks Phyllis

[Frank579]

greatyes that would be a great idea

[Liz347]

That isn't always a good plan; some cleaning companies/people need to be checked on for quality (host ot guest will report). So it should be a choice, but all these things being asked for will only increase.how the cost of using airbnb. We really need to be mindful of what we ask for. 

Host

[Diyana0]

You can still split payments - it’s in your payouts section. Just add your co-hosts payout info and then set the percentage. 

[Rebecca724]

This doesn't work for cohosts who also handle cleaning.  A straight percentage split does not accurately calculate, as the cleaning fee is a set fee. Removal of this system makes invoicing hosts extremely convoluted and very manual. It used to be so simple. 

[Colin145]

Exactly! Separating out the cleaning fee was so key. The co-host I work with now has to pay me a % of the cleaning fee, for Every Single Reservation, since I am the one who sees pays the cleaners. It's an unnecessary headache, when Airbnb used to direct the cleaning fee separate, and then apply a split.

Please bring it back, @Airbnb !

[Robert723]

It takes 4 days to set up. 

[Patricia130]

But you are only allowed to have two payout methods active, so if you have more than one person helping you, you can’t split the payment this way. 😉

[Liz347]

My humble opinion

I understand people are busy, but E-transfers are easy and efficient. Asking for more from airbnb will just end up costing us more.

[Gregory-and-Jodie0]

I am on board with anything that keeps our costs reasonable. Would be nice to have an a la cart cost from Airbnb for services. You want the Bentley from Airbnb/ no problem, but it may cost a little more than the Lexus.

[Brenda354]

 I would like to respond to guest on messaging without going through airbnb which is complicated to message on.

[Kim792]

I use messaging as much as possible. N bnb as little as possible. Both r extremely EZ to use!

[Susan1635]

Kim,

I am new to airbnb and have a question.  I'm wondering if I'm understanding this thread correctly.  When I get a text message from a guest on my phone, I cant read it in its entirety and must login to the airbnb site. Is there a way to get around this?

[Linda1339]

Do you have the AirBnb app? I presume a lot of time has passed and you do.

[Susan1635]

I agree!