Meet the new Reservations List — inspired by you

[Airbnb]

You’ve told us that the Reservations List is an important tool for managing your listing on Airbnb, so we want to make sure it has the functionality you need. We asked hosts in the Community Center how you use the Reservations List and what improvements you’d like to see. Then we redesigned the page from the ground up, incorporating some of your feedback.

 Here are some of the improvements you can expect:

Easier access: Many of you told us that the Reservations List had become difficult to find. To address this, we added a direct link to the main navigation at the top of your page (to the right of Inbox). Now, you can access your reservations anytime, without having to bookmark the page.

Better navigation: As we added information to the Reservations List over the years, it became difficult to scan quickly for the details you wanted. So we moved some of the information around to make the page cleaner and more intuitive.

The most important information is listed in the columns. Click the Details button in the right column to open a full-page view of the reservation, including the payout breakdown, additional guests (if applicable), cancellation policy, and more. We also redesigned the page to be more printer-friendly so that your downloadable reports are easier to read.

Sort and filter functions: We added sort and filter capabilities to give you more ways to view your list of reservations. You can now view your reservations by Upcoming or All, as well as sort by booked dates. We’ll continue to add sorting and filtering functionality, so watch for more updates.

Downloadable Reservations List: Your Reservations List is now more portable. By popular demand, we’ve introduced a brand new export functionality. Now you can export your entire Reservations List as a comma-separated values (CSV) file, which you can open in Excel or another spreadsheet app.

More accessible calendar syncing: The calendar syncing function is now easier to find under the Export menu in the upper right of your Reservations List. You can export your reservations to any calendar that uses the iCalendar format, such as Google Calendar. 

Consolidated follow-up menu: You still have all of the follow-up actions available that you can take on a specific reservation, including Call, Email, or Cancel. We moved these functions to a submenu that you can access by clicking the three dots to the right of the Details button. On this menu you’ll also find the reservation number and VAT invoices (if applicable), so that they’re always easily on hand.

Ongoing feedback: We want your continued input so that we can keep improving the Reservations List, so we included a feedback module on the page. You can submit your ideas anytime for making the Reservations List even more powerful.

Stay tuned for more changes as we continue updating the Reservations List!

[Lindsay28]

I have just got the new reservation list format and am pretty shocked that I seem to be unable to print off the relevant details of each individual booking for my records.  The information now takes 3 pages to print and contains many elements which are not necessary.... I really don't want to copy and paste the relevant info into another document.  PLEASE could you restore a print button which would bring up a page as before?

[Hanneke4]

Maybe I'm a bit old-fashioned but I still like to work with hard copies of things for my files.  I don't see a print button on the 'guest details'!  Or have I overlooked it?

[Sandra1652]

Generally, I don't like to be surprised with change. I hope this doesn't goof up my current reservation. I've been unable to find his email, to which I usually send instructions for arrival. I will keep looking, but I don't like to spend time learning new "improvements" when the old method has worked just fine. I wish you kids would leave things alone. We'd have more stability in our culture, overall.

[Jeannie-B-0]

I have now spent over an hour to find the status of adding in pet fees to the reservation request. I know you have heard from hundreds of us on this subject. Currently,  there is no way to add a pet fee on without asking them for a payment at arrival. Please don't suggest using the extra guest since you cannot even clarify that by adding the words pet fee. I have used this option quite successfully on VRBO and do not understand your resistance to change.

[Dee195]

Thanks, I like most of the changes, the only thing I have an issue with is special offers. When inputting special offers, I couldn't see the service charges before I am sending. The previous version I could see the payout, cleaning and service fees before sending, this version I couldn't until sent.

[Marcel152]

1 Photo per account, good and clear.  Photo always at time of reservation.  Important.

[Christine1775]

I would find it easier to use if the day was next to the date e.g. Tuesday 30th April - Thursday 2nd May, rather than just the dates.  

[Anita477]

How do I send a special offer after confirmation now that the change reservation button is gone???

[Nick55]

Just click on the ellipis symbol (...) on the far right and choose "Change or Cancel" from the pop-up menu.

[Graciela90]

All the changes / updates sound awesome.  I can't wait to begin using them.

Thank you for continuing to be he best vacation rental around!!!!

[Zaenul0]

i like.thanks

[Janice265]

This has made everything easier to see and understand.

[Elizabeth590]

Where did special offer go? 

[Noe31]

Thank you for sharing. I am grateful for reading tour improvements as I feel your information is very important.  Thank you. 

Better and better, 

Noe

[George0]

I am not sure what has happened, but I have just discovered that one of my Listings has completely disappeared from the "Calendar" menu of my Airbnb listing. This appears to have coincided with recent changes. The Listing still appears under "Listings" and when I enter the Airbnb rooms address online. However, it has completely been removed and I cannot do any adjustments to that listing. This is most disconcerting and I have called Airbnb Support but have not heard back. Could you kindly investigate as it appears this may be related to the changes you have implemented recently. It was on the "Calendar" last weekend, but no longer visible. Thanks George